Director of Rooms

Director of Rooms

Kalahari Resorts & Conventions is seeking a Director of Rooms. In this role, you'll oversee operation of the Front Office, Housekeeping, and Security and work closely with the General Manager (and or AGM) on special projects and assignments. You'll be responsible for the management, evaluation, and performance of all Rooms Division functions, including Front Office, Housekeeping, Common Area, Laundry, Concierge, PBX and Bell Staff/Shuttle/Valet Service. This position will be on the Executive Committee.

As part of our leadership team, you'll embody our Promise to Lead with Love —guiding, supporting, and inspiring associates while delivering extraordinary guest experiences. From lobby to linens, you'll own the guest journey through maximizing guest service scores and opportunities within the Division.

Key Responsibilities:

• Manage front office, housekeeping, laundry, reservations, and guest services to ensure smooth, high-quality service.
• Ensure rooms are clean and ready, address guest concerns, and maintain high satisfaction scores.
• Hire, train, and lead department managers and team members.
• Control expenses, optimize occupancy, and improve revenue metrics like ADR and RevPAR.
• Maintain brand standards, safety protocols, and efficient procedures.
• Oversee and optimize use of property systems (e.g., PMS, housekeeping software).
• Maintain readiness for operational disruptions or emergencies

Required Experience:

• 5 years of progressive hotel/resort experience in full-service properties over 500 rooms.
• Extensive Rooms Division experience in Housekeeping and Front Desk.
• Have a broad understanding of the tourism industry and the day-to-day functions of all aspects of a resort.

A Sampling of Our Benefits

Our team enjoys a comprehensive benefits package, including:

• Career growth opportunities with promotion from within
• 401(k) matching, paid time off, and holiday compensation
• Health, dental, and vision coverage for full-time associates
• Employee appreciation events, discounts, and perks at all resorts
• Education assistance programs to help advance your career

Be Part of Something Extraordinary

At Kalahari, we believe the best leaders Lead with Love —because love builds trust, inspires growth, and creates experiences that last a lifetime. That's why we're proud to be recognized by Forbes as one of America's Best Midsize Employers, America's Best Employers for Women, and by USA TODAY as the #1 Best Indoor Water Park.

Here, careers thrive, innovation is encouraged, and every day brings new opportunities to create meaningful moments. Whether you're delivering guest service, crafting memorable meals, or leading a team, your work makes a real impact.

Wisconsin Dells, WI | Sandusky, OH | Pocono Manor, PA | Round Rock, TX | Spotsylvania County, VA

Kalahari Resorts & Conventions is an Equal Opportunity Employer.