Senior Customer Success Manager - Ostro

Team: Professional ServicesCity: PhiladelphiaState: PA Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $3B in revenue in our last fiscal year with extensive growth potential ahead.At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment.Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities.The RoleOstro, a business within Veeva, is redefining how life sciences companies engage healthcare professionals and patients through AI-powered experiences. We partner with the world's leading pharmaceutical companies to deliver personalized, data-driven engagement that improves commercial outcomes and helps patients access the information they need.We're looking for a strategic Client Partner who thrives on building executive relationships, solving complex business challenges, and delivering measurable impact. This isn't a traditional account management role—you'll serve as a trusted advisor to enterprise clients, influence product innovation, and play a key role in growing some of the industry's most important customer partnerships.If you're excited by the opportunity to work at the intersection of AI, healthcare, and digital innovation, we'd love to hear from you.What You'll DoBuild trusted relationships with enterprise pharmaceutical clients, becoming a strategic advisor to key commercial stakeholdersUnderstand each client's business objectives and develop strategies that maximize adoption, engagement, and long-term successPartner across Product, Engineering, Creative, and Commercial teams to deliver exceptional client experiencesTurn campaign performance, analytics, and market insights into clear, actionable recommendations that drive business resultsAdvocate for customer needs and influence the future direction of the Ostro platformLead complex initiatives across multiple stakeholders while managing priorities, budgets, and timelinesIdentify opportunities to expand partnerships and help clients realize even greater value from OstroRequirements4+ years of experience in digital marketing strategy, client services, or account management within a healthcare, pharmaceutical, or life sciences agencyA track record of building trusted client relationships and managing complex enterprise accountsExperience developing digital strategies across websites, social, display, or other omnichannel marketing programsExperience supporting pharmaceutical product launches and promotional review, including Veeva Vault PromoMatsStrong analytical skills with the ability to translate campaign performance into strategic business recommendationsExperience collaborating with creative, technical, and cross-functional teams to deliver successful client programsExcellent communication and presentation skills with the ability to influence stakeholders at all levelsWillingness to travel to client sites approximately once per quarter, or as neededNice to HaveExperience with Veeva Commercial Cloud applicationsExperience supporting multiple therapeutic areas, including oncology, immunology, or rare diseaseFamiliarity with Medical, Legal, and Regulatory (MLR) review processes and FDA promotional guidelinesInterviewing with VeevaWe value your time and believe in a transparent hiring process. Here is the process you can expect.Follow the application process and submit your resume.Within 3 days, you will receive a link to a personality assessment administered by a third party.Once you complete the assessment, our team will review your full application package and follow up via email with our decision.If moving to the interview stage, the process is as follows: A conversation with the hiring managerA practical case exerciseA final conversation with our group's Senior Leader.Once all interviews are complete, the manager will be in touch with a final decision.Perks & BenefitsMedical, dental, vision, and basic life insuranceFlexible PTO and company paid holidaysRetirement programs1% charitable giving programCompensationBase pay: $115,000 - $170,000The salary range listed here has been provided to comply with local regulations and represents a potential base salary range for this role. Please note that actual salaries may vary within the range above or below, depending on experience and location. We look at compensation for each individual and base our offer on your unique qualifications, experience, and expected contributions. This position may also be eligible for other types of compensation in addition to base salary, such as variable bonus and/or stock bonus.#LI-Remote#LI-MidSeniorVeeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.Veeva is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances. If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us at View email address on click.appcast.io Where It’s Best for YouWork Anywhere means you can work in an office or at home on any given day. It’s about getting the work done in the way and place that works best for each person. This applies across all locations and departments.Work Anywhere does not mean work at any time. We have predictable core hours where employees are generally available for meetings and collaboration. Employees are focused and available during core hours.We invest in our offices to make them places where our employees like to go. If you work in the office three or more days a week, you will have a dedicated office workspace. Our offices function as hubs to draw people in, create social bonds, and where random connections and mixing of ideas happen. We’re investing more in offices, culture, and offsite meetings, not less.Product teams are organized in regional product hubs for optimal collaboration and live within a time zone of their hub. Our current product hubs are located in Pleasanton, Columbus, Boston, Kansas City, New York City, Raleigh, and Toronto. We create opportunities for teams to get together in person regularly.Customer-facing roles, such as Sales and Professional Services, live near and/or travel to their customers.When an employee moves within a country it does not cause a change in salary. Where you live impacts you and your family. Not knowing if your compensation will change if you move can cause stress and uncertainty for everyone. We wanted to eliminate that.Work at Veeva. Work where it’s best for you.