Guest Services Representative

Job Description Job Description Qualifications Overnight Shift (Required) Night Shift (Required) High school or equivalent (Preferred) Customer Service: 1 year (Preferred) Full Job Description The Night Auditor works at the front desk of a hotel during the night, and they must ensure that the quality and integrity of the establishment are maintained just as diligently as they are during the day. Some of their typical duties include: Balancing the accounts from day shift Managing front desk activity and handling guest check-ins and check-outs Ensuring customer satisfaction by scheduling wake-up-calls and other concierge activities according to guest preference Handling customer requests and complaints and directing other employees or departments accordingly Creating invoices, bills and checks for vendors, employees and contractors Managing and updating all official documentation pertaining to the role Ensuring that all end-of-day activities have been successfully executed by employees in all departments Answering calls and queries related to potential booking Night Auditors must be able to work independently with minimal supervision, and they should be able to coordinate and manage all types of people. Other skills and qualifications include: Strong customer service skills Knowledge of safety and security procedures Advanced math and bookkeeping skills Ability to perform computer-based tasks such as data entry, accounting, word processing, invoicing and billing Attention to detail and organizational skills Time management and multitasking skills Excellent verbal and written communication skills Ability to solve problems and diffuse tense situations COVID-19 considerations: All guests and staff are required to wear the appropriate face masks; sanitizing and disinfecting of public spaces, regularly. Hours: Night sift hours 11pm-7Am Afternoon sift - 3pm-11pm Location--Holiday Inn Express 305 Mary Higginson Lane, Uniontown, PA 15401