Senior Staff Cloud Engineer

Credit Acceptance is proud to be an award-winning company with local and national workplace recognition in multiple categories! Our world-class culture is shaped by dedicated Team Members who share a drive to succeed as professionals and together as a company. A great product, amazing people and our stable financial history have made us one of the largest used car finance companies nationally. Our Engineering and Analytics Team Members utilize the latest technology to develop, monitor, and maintain complex practices that help optimize our success. Our Team Members value being challenged, are encouraged to express their ideas, and have the flexibility to enjoy work life balance. We build intrinsic value by partnering with all functions of our business to support their success and make strategic business decisions. We focus on professional development and continuous improvement while enjoying a casual work environment and Great Place to Work culture! At Credit Acceptance, cloud computing continues to allow us to modernize and consolidate IT infrastructure, automate workloads, and pursue next-generation innovation. To continue this transformation, we’re seeking an experienced Senior Staff Cloud Engineer with expertise in the strategy, design, development, and implementation of large-scale projects in the cloud. The ideal candidate is experienced in cloud-based tech, with a firm grasp of emerging technologies, platforms, and applications, and ability to customize them to help our business become more secure and efficient. Extensive knowledge of cloud maintenance and advanced industry knowledge is key to keeping us on the cutting edge. From day one, you’ll have an immediate impact on the day-to-day efficiency of our IT infrastructure and an ongoing impact on our overall growth. The Senior Staff Cloud Engineer owns the cloud and is responsible for architecture, administration, maintenance and availability of all cloud infrastructure and supporting tools. Additionally, Senior Staff Cloud Engineer demonstrates and encourages a culture of automation, orchestration and efficiency. The position is key to driving cloud strategy that is consistent with the department and business goals. Outcomes and Activities: This position will work from home; occasional planned travel to an assigned Southfield, Michigan office location may be required. However, this position is permitted to work at a Southfield, Michigan office location if requested by the team member Provide thought leadership and build cloud solutions that deliver high impact business value and deliver customer delight Lead the design and implementation of cloud solutions that are scalable, reliable, and maintainable Collaborate with a diverse cross functional team including business partners, Product Managers and designers to define product requirements, direction and clarity Drive technical innovation and improvements of the design and architecture of cloud systems towards leading edge technologies and practices at the organization level Define, develop and drive cloud engineering best practices Become an expert in the business process domain to better support the business and align technologies with the business outcomes Develops cross-disciplinary knowledge and an understanding of the market context to drive organization-level solutions Work with the engineering leadership team to develop and execute on the company’s technical and business strategy Conduct impact analysis to proactively identify impact of a change across multiple applications/systems Perform technical due diligence and architectural assessments of third-party technologies and solutions. Experiment and test ideas, validate assumptions against needs, reach conclusions and recommend solutions Document standards, best practices, and engineering artifacts so others can easily understand, build and maintain best in class Cloud systems Debug the critical problems which arise in production and execute effective solutions Anticipate customer needs and industry shifts to improve design and overall engineering practices Participate in talent selection and mentoring team members Develop standard architectural practices and lead solutions development across partner engineering groups Define and document best practices and strategies regarding cloud deployments and maintenance Ensure application performance, uptime, and scale, maintaining high standards of quality and thoughtful design Conduct routine environment audits of cloud accounts for compliance with established standards, policies, configuration guidelines and procedures Maintain a comprehensive cloud library of all supporting documentation Competencies: The following items detail how you will be successful in this role. Customer Empathy: Customer Empathy is the ability to understand the perspectives, pain points, and experiences of customers. It involves actively putting oneself in the customer’s shoes, comprehending their needs and challenges, and using that understanding to provide a better, more customer-centric experience. Engineering Excellence: Engineering Excellence is about bringing great craftsmanship and thought leadership to deliver an outstanding product that delights customers and solves for the business. This involves the pursuit and achievement of high standards, best practices, innovation, and superior solutions. One Team: A One Team mindset refers to a collaborative approach across the organization, where individuals work together seamlessly, without boundaries, as a single, cohesive team. Shared goals, open communication and mutual support create a sense of collective purpose. This enables teams to navigate challenges and pursue shared objectives more effectively. Owner’s Mindset: Owner’s Mindset involves adopting a set of behaviors that reflect a sense of responsibility, accountability, strategic thinking, and a proactive approach to managing your domain. As an owner, you understand the business and your domain(s) deeply and solve for the right outcome for the domain(s) and the business. Requirements: Minimum of 10 years of experience designing scalable Cloud/Hybrid environments with a strong background in AWS and Azure Experience developing and managing Infrastructure as Code, leveraging tools such as Terraform, Ansible, GitHub, etc. Experience in the lead role overseeing technical direction for multiple Cloud/Platform/Development/DevOps/SRE teams Extensive experience with building and driving adoption of Cloud engineering best practices Experience driving impact on mission-critical enterprise class applications having organization-wide impact Hands-on experience with LLM integration patterns and at least one LLM gateway or proxy product (LiteLLM, Portkey, AWS Bedrock Gateway, or equivalent), including model routing, rate limiting, and token usage attribution in a multi-tenant cloud environment Preferred: Experience in a hybrid Cloud/Data Center environment supporting various multi-tier and microservice applications Experience with SaaS, PaaS, and IaaS deployments in the Cloud Experience developing and maintaining performance metrics and graphs Experience with other clouds like Oracle and Google Experience with backup and data protection technologies Experience with patching tools Experience with virtualization environments Experience with observability and alerting tools like PagerDuty Ability to use Excel or similar tool(s) to provide value from various data sources Experience working with monitoring/trending software such as CloudWatch, ELK, Splunk, etc Expert knowledge of DevOps processes Experience with agentic orchestration frameworks such as LangGraph or LangChain, and familiarity with the Model Context Protocol (MCP) for building or securing agent tool interfaces Experience with policy-as-code frameworks (OPA, Cedar, or equivalent) in production cloud environments, particularly for access control and automated compliance enforcement Knowledge and Skills: Expert knowledge of cloud best practices with experience building complex software engineering products Strong understanding of distributed systems, cloud computing, and microservices architectures Demonstrated ability to coach business partners, cross functional team members, and mentor senior-level members Proven track record driving continuous improvements with cloud technology Proven ability to drive automation and build self service capabilities for Software Engineers Development of automation scripts in various automation, orchestration, scripting, or programming languages Ability to right-size cloud infrastructure with cost, and performance in mind Target Compensation: A competitive base salary range from $161,000 – $237,000. This position is eligible for an annual variable bonus of cash and equity, between 15-30%. Bonus amounts are based on individual performance. Final compensation within the range is influenced by many factors including role-specific skills, depth and experience level, industry background, relevant education and certifications. Candidates who reside in the following major metropolitan areas may be eligible for a premium on top of the posted range based on their specific zone: San Francisco, Seattle, Boston, New York City, Los Angeles and San Diego. #zip #LI-Remote Benefits Excellent benefits package that includes 401(K) match, adoption assistance, parental leave, tuition reimbursement, comprehensive medical/ dental/vision and many nonstandard benefits that make us a Great Place to Work Our Company Values: To be successful in this role, Team Members need to be: Positive by maintaining resiliency and focusing on solutions Respectful by collaborating and actively listening Insightful by cultivating innovation, accumulating business and role specific knowledge, demonstrating self-awareness and making quality decisions Direct by effectively communicating and conveying courage Earnest by taking accountability, applying feedback and effectively planning and priority setting Expectations: Remain compliant with our policies processes and legal guidelines All other duties as assigned Attendance as required by department Advice! We understand that your career search may look different than others. Our hiring team wants to make sure that this would be a fit not just for us, but for you long term. If you are actively looking or starting to explore new opportunities, send us your application! P.S. We have great details around our stats, success, history and more. We’re proud of our culture and are happy to share why – let’s talk! Required degrees must have been earned at institutions of Higher Education which are accredited by the Council for Higher Education Accreditation or equivalent. Credit Acceptance is dedicated to providing a safe and inclusive working environment for all. As part of our Culture of Compliance, we are proud to be an Equal Opportunity Employer and value our culturally diverse workforce. All qualified applicants will receive consideration for employment regardless of the person’s age, race, color, religion, sex, gender, sexual orientation, gender identity, national origin, veteran or disability status, criminal history, or any other legally protected characteristic. California Residents: Please click here for the California Consumer Privacy Act (CCPA) notice regarding the personal information Credit Acceptance may collect from you. Play the video below to learn more about our Company culture.