Veterinary Receptionist

Job Description

Job description

Veterinary Receptionist: Full-Time &/or Part Time Position


The Veterinary Receptionist's primary duty is interacting with clients and coordinating communication between doctors, technicians, assistants and the clients to help provide an excellent and expeditious client experience.


Essential duties and responsibilities:

• Checking in and checking out clients while providing top-notch customer service, being attentive to client's and pet's needs.
• Greets clients, responds to questions; processes incoming and outgoing pets, and handles payments.
• Answers phone calls, which may involve answering questions, screening for service needs, and scheduling appointments and procedures. Identify and work patiently and compassionately with clients in various emotional states.
• Handles incoming and outgoing mail and e-mail.
• Monitors client-waiting area to ensure cleanliness.
• Documents and maintains client information, service data and other pertinent information within business operations software.
• Monitor client flow from check-in to discharge, process transactions.
• Client callbacks and appointment reminder calls
• Client Education
• Computer skills: Able to use Windows based computer systems, word processing, email, web search and other skills needed to effectively use the practice management software program (Avimark)
• Escalates complex matters to senior staff
• CSR's will be trained to the different parasiticides, flea/tick and heartworm preventions available and what each protects against.
• CSR's will be trained in answering basic medical questions

Qualifications:

• High School Diploma or G.E.D.
• AT least 1 year of customer service job related experience. Previous veterinary experience preferred but not required.
• Must be able to safely lift 40 pounds

Other:


Receptionist must possess good critical thinking and problem solving skills, compassion, a positive attitude, follow-through and excellent communication and teamwork skills. Multi-tasking and accepting constructive feedback is essential. Punctuality is expected. This job description does not necessarily cover every task or duty that might be assigned. There may be additional responsibilities assigned as necessary.


National Veterinary Associates is a leading global pet care organization united in the love of animals and the people who love them.

At NVA, we're on a mission to improve the lives of pets and the people who love them. That starts by empowering our care teams. We nurture their growth with resources to practice medicine their way. Our network of 1,000 hospitals connects them to a community of professionals who share their passion so they can learn and grow together. Our national presence enables us to deliver technology and innovations that simplify work and expand care for all. At NVA, we're committed to your professional growth. We support your entire career journey, offering opportunities ranging from mentorship to ownership.

At National Veterinary Associates, we want to make sure your experience connecting with us is seamless and straightforward. Here's what to expect when interacting with us:
• We'll always reach out via verified LinkedIn profiles or emails ending in @nva.com
• All job opportunities and applications are hosted on our official careers site: careers.nva.com
• There is no cost or confidential information required to apply or be considered for a position

If you have any doubts about a communication, feel free to visit our careers page to verify authenticity or email us at View email address on click.appcast.io. Thank you for exploring opportunities at NVA!

NVA offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, NVA provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.

NVA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.