IT Specialist (Customer Support)

Duties

Help

Diagnose and resolve customer reported IT incidents by researching, evaluating, and providing feedback.

Create and maintain domain user accounts for end users.

Provide technical support to customers including installation, configuration, troubleshooting, customer assistance, and training.

Assist analyst in the installation and maintenance of a variety of complex hardware.

Provide Information Technology (IT) support to the staff and end user devices (EUDs).

Troubleshoot all aspects of the system to include hardware, software, and communication lines.