Information Technology Support Technician

CTG is seeking motivated and customer-focused IT Support Technicians to support desktop and end-user device operations for a valued client in Clarksville/Nashville, TN area. This is an excellent opportunity for individuals with foundational IT experience or training to grow their careers in a dynamic and hands-on technical environment.

This is a contract role through October , working standard Monday–Friday normal business hours . There may be occasional off-hours support required based on project needs, including one weekend in October to support go-live preparation .

Client Location : Onsite, Clarksville, TN

Key Responsibilities:

Client Build Support

- Image desktops and laptops with Office 365 and other required software.

- Troubleshoot and resolve imaging issues.

- Install and configure end-user software and tools.

- Validate system builds to ensure readiness for deployment.

End User Support

- Respond to help desk calls and provide on-site troubleshooting for desktops, laptops, and peripheral devices.

- Map and troubleshoot printers, network drives, and connectivity issues.

- Confirm resolution with end users and escalate unresolved issues per client procedures.

Actions and Results

- Assist with deployment of laptops, M365 support, Zebra printers, medical lab devices, and general end-user support.

- Maintain clear and professional communication with customers.

- Perform basic hardware maintenance and component replacement.

- Track and manage inventory of IT equipment.

Required Skills and Qualifications:

- Basic knowledge of desktop/laptop hardware, software, and operating systems.

- Familiarity with PC imaging and operational programs.

- Experience working within SLA frameworks and escalation protocols.

- Strong interpersonal and organizational skills.

- Basic understanding of workstation backups and restores.

- Solid communication skills across all organizational levels.

- Familiarity with Microsoft 365 troubleshooting.

- Preferred: A+ Certification or equivalent technical certification.

Ideal Candidate Profile:

- 1–2 years of experience in desktop support or equivalent technical training.

- Eager to learn and grow in a fast-paced IT support environment.

- Comfortable working independently and collaboratively.

- Reliable, detail-oriented, and customer-service focused.

-Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required.

Vaccination Requirements:

Varicella (2 doses or positive titer)

Measles

Mumps

Rubella

Hepatitis B or declination form

Tdap w/in 10 yrs

Seasonal Flu Vaccine

and Negative TB test

CTG does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services for this role.