Technical Support Specialist

Overview Akkodis is seeking a Technical Support Specialist on-site in Folsom, California, United States, for a Contract Position in the United States. Pay Range Pay Range: $25-$27 /hr. (The rate may be negotiable based on experience, education, geographic location, and other factors) Job Description We are seeking a Support Technician to join a Biometric Systems Hosted Services Support Center . This role is responsible for providing frontline technical support for enterprise systems, ensuring high availability, timely incident resolution, and excellent customer service. The ideal candidate will have strong experience in IT Service Desk operations, incident management, troubleshooting, and system monitoring, along with the ability to work in a fast-paced 24/7 environment. Key Responsibilities Provide phone-based technical support for customers and system users Log, track, and manage support tickets using enterprise ticketing tools Troubleshoot hardware, software, and network issues for desktops, laptops, and peripherals Perform incident triage, escalation, and follow-up with engineering teams Provide regular case status updates to stakeholders Conduct daily system and data center monitoring checks and report issues Support software deployments, releases, and patch management activities Assist with installation, repair, and maintenance of IT systems and applications Troubleshoot authentication issues including Azure AD and MFA support Analyze system alerts, logs, and performance issues for troubleshooting Document procedures and contribute to SOPs and knowledge base articles Required Skills & Experience 2–5 years of experience in IT Service Desk / Technical Support / NOC Support Strong knowledge of Windows OS, Active Directory, Microsoft 365 Experience with ticketing systems (ServiceNow, Jira, or similar) Strong understanding of incident management and troubleshooting processes Experience supporting enterprise end users in production environments Excellent communication and customer service skills How to Apply If you are interested in this role, you can apply now. For other opportunities available at Akkodis, or any questions, please contact Sahil Mav i at View phone number on click.appcast.io or View email address on click.appcast.io Equal Opportunity Employer/Veterans/Disabled. Benefits Benefit offerings include medical, dental, vision, term life insurance, short-term disability insurance, additional voluntary benefits, commuter benefits, and a 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria. Privacy Notice To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit #J-18808-Ljbffr