Return/Credits & Deductions Specialist

Return/Credits & Deductions Specialist

On-Board Services is hiring a Return/Credits & Deductions Specialist. For immediate consideration, please send your resume to View email address on click.appcast.io with the subject line: Position Title and State you are Located.

About Us: On-Board Services, Incorporated is an on-site contract service provider for a local manufacturing entity providing full time positions to our employees. We offer benefits as well as 401k.

Position Details

Position Type: Contract

Job Location: Fairfield, OH

Benefits: 401K, Dental insurance, Life Insurance, Medical Insurance, Vision Insurance

Compensation: $22-$24/hour

Job Summary

The Return/Credits & Deductions Specialist is responsible for managing customer deductions, resolving discrepancies, and processing returns and credits. This role plays a critical part in protecting company revenue by researching unauthorized deductions, validating claims, and ensuring accurate application of credits in accordance with company policies. This role works closely with warehouse, sales and finance teams to ensure timely resolution of return-related issues.

Key Responsibilities

• Research, validate, and resolve customer deductions (pricing, shortages, damages, promotional allowances, etc.)
• Process customer returns accurately and efficiently
• Review return requests to ensure they meet company policies and guidelines
• Coordinate with warehouse/logistics teams to verify returned merchandise
• Investigate discrepancies related to returns or credits
• Maintain detailed documentation of all deductions, resolutions, and communications
• Communicate with customers and internal departments regarding return status
• Identify trends in returns and report findings to management
• Assist in improving return processes to enhance efficiency and customer satisfaction
• General assist in other related A/R tasks as necessary

On-Board was founded in 1976 by Robert L. Wilson to provide Engineering and Design services to the chemical manufacturing industry. Today, On-Board is a thriving privately held family of companies with services including: Consulting, Professional Engineering, Industrial Maintenance and Facility Management, Contracted Manufacturing and Production Services, as well as Temporary Staffing and Recruiting throughout North America. The On-Board Family of Companies conducts operations through its Corporate Headquarters located in East Windsor, NJ along with Regional Offices in New Castle, DE and Wake Forest, NC. On-Board's Mission is to provide "Flexible Service by applying the talents of our people, work processes and technology to meet our clients' expectations in a Safe, Responsible and Dependable manner." On-Board Companies provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, religion, sex, national origin, age, disability or genetics.