Client Care & Scheduling Coordinator

Client Care & Scheduling Coordinator

Veterans Pressure Washing is a top-rated, veteran-owned home service company serving the CSRA. We are known for delivering a 5-star customer experience, and that experience often starts with the first phone call. We are looking for a friendly, detail-oriented, highly organized Client Care & Scheduling Coordinator to help manage customer calls, schedule service appointments, support our office operations, and help prepare our team for a successful next day. This is a part-time afternoon/evening position that is ideal for someone who thrives in a fast-paced office, communicates well on the phone, and enjoys helping people.

What You'll Be Doing

• Answering a high volume of inbound calls from customers requesting estimates, scheduling service, and asking questions
• Scheduling jobs and coordinating appointments efficiently
• Responding to customer inquiries via phone, text, and email
• Confirming appointments and helping prepare the next day's schedule
• Updating customer information accurately in our software/CRM
• Supporting technicians and office staff with communication and scheduling needs
• Helping resolve customer concerns with professionalism and patience
• Keeping office details organized so nothing falls through the cracks

Who We're Looking For

• Excellent on the phone and confident speaking with customers
• Friendly, professional, and customer-service minded
• Highly organized and detail-oriented
• Able to multitask in a fast-paced environment
• Calm under pressure
• Dependable, punctual, and self-motivated
• Comfortable using computers, software, and learning new systems
• Someone who takes pride in staying organized and helping a team succeed

What Success Looks Like in This Role

• Calls are answered promptly and professionally
• Leads are captured and scheduled efficiently
• Customers feel heard, helped, and taken care of
• The next day's jobs are organized and confirmed
• Communication between the office and field stays smooth
• You help create a seamless 5-star customer experience

Qualifications Required:

• Strong phone and communication skills
• Excellent customer service skills
• Strong organizational and multitasking ability
• Basic computer/data entry skills
• Ability to work independently and stay focused in a busy office

Qualifications Preferred:

• Administrative assistant, receptionist, dispatcher, or scheduling experience
• Experience in home service or customer service industries
• CRM, scheduling software, or office administration experience

Schedule Part-Time MondayFriday Typical hours: 12:00 PM 6:00 PM 2530 hours per week Why Join Veterans Pressure Washing?

• Competitive pay based on experience
• Stable part-time schedule
• Positive team-oriented work environment
• Opportunity for growth with a respected local company
• Veteran-owned, values-driven business
• Work with a company known for delivering 5-star service in the community

Apply If You are someone who enjoys helping customers, staying organized, and being a key part of a team's daily success. We're looking for someone dependable, professional, and exceptionalnot average.

Compensation: $15.00 - $20.00 per hour