Business Analyst, Growth Office

As the world changes and markets become more competitive, our clients’ needs become more complex. More than ever, we are competing for time, for opportunities, for relevance. Differentiation at all levels, including how we think about and engage with our clients, is so important. Our ambition is to unlock a more sustainable and prosperous tomorrow by helping businesses navigate the world’s risks. In the Americas, we will live up to that ambition by delivering value far beyond the insurance policies we provide. We are confronting our clients’ risk management challenges by finding solutions that further their strategic goals and help them build more sustainable, thriving businesses The Business Analyst is responsible for eliciting, analyzing, and documenting business requirements to support effective solution delivery. This role serves as a critical liaison between business stakeholders and IT teams, ensuring that business needs are clearly understood, translated into actionable specifications, and aligned with organizational objectives. The Business Analyst plays a key role in driving clarity, improving processes, and enabling successful project outcomes through robust analytical and communication skills. The Business Analyst will report to the Head of Digital Product What You’ll Be DOING What will your essential responsibilities include? Lead requirements gathering and documentation for business and technology initiatives, partnering with stakeholders to elicit, validate, and maintain clear, comprehensive, and traceable requirements throughout the project lifecycle. Conduct impact assessments and gap analyses to evaluate current-state processes, identify risks and dependencies, and recommend solutions that address business needs while aligning with strategic objectives. Translate business requirements into actionable deliverables, including user stories, functional specifications, and process models, ensuring clarity for technical teams and alignment with desired outcomes. Serve as a key liaison between business users, IT teams, and external vendors, facilitating effective communication, managing expectations, and ensuring alignment across all parties involved in solution delivery. Support testing activities, including test planning, test case development, and execution oversight, as well as coordinating defect triage to ensure issues are accurately identified, prioritized, and resolved in a timely manner. Qualifications & Experience Extensive experience of Business Analyst experience, with foundational experience supporting Property & Casualty (P&C) insurance initiatives. Robust understanding of the end-to-end insurance lifecycle, including underwriting, policy administration, claims, and billing processes. Required Skills And Abilities Demonstrated strength in facilitation and stakeholder management, with the ability to engage, influence, and align cross‑functional teams. Proven experience developing high‑quality documentation, including BRDs, FRDs, and SRS, as well as managing and refining product backlogs in partnership with Product Owners & Managers. Proficiency in Agile methodologies and tools such as JIRA, Confluence, and Rally, with hands‑on experience supporting Agile delivery teams. Desired Skills And Abilities Working knowledge of Guidewire PolicyCenter or similar Underwriting platforms. Experience supporting Underwriting initiatives and data‑related migration, reporting, and/or system integrations. Relevant professional certifications such as Guidewire certifications, IIBA (e.g., CBAP) or Agile certifications (e.g., CSPO) preferred. Who WE Are AXA XL, the P&C and specialty risk division of AXA, is known for solving complex risks. For mid‑sized companies, multinationals and even some inspirational individuals we don’t just provide re/insurance, we reinvent it. How? By combining a comprehensive and efficient capital platform, data‑driven insights, leading technology, and the best talent in an agile and inclusive workspace, empowered to deliver top client service across all our lines of business – property, casualty, professional, financial lines and specialty. With an innovative and flexible approach to risk solutions, we partner with those who move the world forward. Learn more at axaxl.com. What We OFFER Inclusion AXA XL is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity and origins, marital status, religion, disability, or any other protected characteristic. At AXA XL, we know that an inclusive culture and enables business growth and is critical to our success. That’s why we have made a strategic commitment to attract, develop, advance and retain the most inclusive workforce possible, and create a culture where everyone can bring their full selves to work and reach their highest potential. It’s about helping one another — and our business — to move forward and succeed. Five Business Resource Groups focused on gender, LGBTQ+, ethnicity and origins, disability and inclusion with 20 Chapters around the globe. Robust support for Flexible Working Arrangements Enhanced family‑friendly leave benefits Named to the Diversity Best Practices Index Signatory to the UK Women in Finance Charter Learn more at Inclusion & Diversity at AXA XL | AXA XL. AXA XL is an Equal Opportunity Employer. Total Rewards AXA XL’s Reward program is designed to take care of what matters most to you, covering the full picture of your health, wellbeing, lifestyle and financial security. It provides competitive compensation and personalized, inclusive benefits that evolve as you do. We’re committed to rewarding your contribution for the long term, so you can be your best self today and look forward to the future with confidence. Sustainability At AXA XL, Sustainability is integral to our business strategy. In an ever‑changing world, AXA XL protects what matters most for our clients and communities. We know that sustainability is at the root of a more resilient future. Our 2023-26 Sustainability strategy, called “Roots of resilience”, focuses on protecting natural ecosystems, addressing climate change, and embedding sustainable practices across our operations. Our Pillars Valuing nature: How we impact nature affects how nature impacts us. Resilient ecosystems - the foundation of a sustainable planet and society – are essential to our future. We’re committed to protecting and restoring nature – from mangrove forests to the bees in our backyard – by increasing biodiversity awareness and inspiring clients and colleagues to put nature at the heart of their plans. Addressing climate change: The effects of a changing climate are far‑reaching and significant. Unpredictable weather, increasing temperatures, and rising sea levels cause both social inequalities and environmental disruption. We're building a net zero strategy, developing insurance products and services, and mobilizing to advance thought leadership and investment in societal‑led solutions. Integrating ESG: All companies have a role to play in building a more resilient future. Incorporating ESG considerations into our internal processes and practices builds resilience from the roots of our business. We’re training our colleagues, engaging our external partners, and evolving our sustainability governance and reporting. AXA Hearts in Action: We have established volunteering and charitable giving programs to help colleagues support causes that matter most to them, known as AXA XL’s “Hearts in Action” programs. These include our Matching Gifts program, Volunteering Leave, and our annual volunteering day – the Global Day of Giving. For more information, please see Sustainability at AXA XL. The U.S. base salary range for this position is USD 75,800-126,000. Actual pay will be determined based upon the individual’s skills, experience and location. We strive for market alignment and internal equity with our colleagues’ pay. At AXA XL, we know how important physical, mental, and financial health are to our employees, which is why we are proud to offer benefits such as a competitive retirement savings plan, health and wellness programs, and many other benefits. We also believe in fostering our colleagues' development and offer a wide range of learning opportunities for colleagues to hone their professional skills and to position themselves for the next step of their careers. For more details about AXA XL’s benefits offerings, please visit US Benefits at a Glance 2026. #J-18808-Ljbffr AXA XL