Front Desk Client Care Coordinator

Client Care Coordinator

Benefits: sales based commission, training & development, competitive salary, employee discounts

About Serotonin Centers

Serotonin Centers is the nation's premier anti-aging and wellness destination. Our Client Care Coordinators (CCC) are the first point of contact for guests and members, ensuring a seamless, welcoming experience. You will manage front desk operations, scheduling, and client engagement using our tech stackZenoti, GHL, email, and Teamswhile supporting sales and service excellence.

Role Overview

The Client Care Coordinator serves as the center's concierge and operational anchor. You will greet clients, manage appointments, process transactions, and maintain accurate records while creating a positive, professional environment. CCCs play a critical role in client retention and satisfaction by delivering exceptional service and supporting team goals.

Key Responsibilities

1) Front Desk Operations & Scheduling Stand up, come around desk, and greet every client warmly and professionally; ensure check-in and check-out processes are smooth and accurate. Manage appointment scheduling and confirmations in Zenoti; maintain real-time accuracy of calendars. Answer phones and emails promptly, providing clear and helpful information. SMART Goal: Respond to 95% of calls/emails within 1 business hour; maintain 100% accuracy in appointment scheduling. New leads through our CRM must have a speed to lead in under 5 minutes. We care, we deliver! 2) Client Engagement & Service Excellence Create a welcoming environment that reflects Serotonin's brand promise. Provide guidance on services, memberships, and promotions; answer client questions with confidence. Ask for client feedback every day via Google, Meta, Yelp, etc. SMART Goal: Achieve ?90 client satisfaction score (NPS); capture feedback from ?80% of new guests. 3) Membership & Retail Support Introduce and promote memberships, retail products, and nutraceuticals aligned with client goals. Process payments accurately and reconcile daily transactions. Track membership renewals and follow up on expiring plans. SMART Goal: Maintain 100% accuracy in payment processing. 4) Documentation & Compliance Maintain accurate client records in Zenoti; ensure all data is audit-ready. Follow HIPAA and biohazard protocols to protect client privacy and safety. SMART Goal: Zero compliance violations; 100% completion of documentation with all clients before EOD. 5) Team Collaboration & Daily Huddles Participate in daily huddles; update trackers and whiteboards with MTD Goal vs. Actual. Support Health Coaches, Medical Practitioners, Aestheticians by coordinating schedules and client flow. SMART Goal: ?95% attendance at huddles; update trackers daily with accurate figures. 6) Marketing & Community Outreach Assist with in-center marketing initiatives and event preparation. Engage with local community through grassroots outreach and open houses. SMART Goal: Support ?4 community events per month; ensure 100% of event leads are entered into CRM within 12 hours. All called with 24 hour of event.

Core KPIs & Targets

Client Satisfaction (NPS): ?90 Appointment Accuracy: 100% Response Time: ?1 hour for calls/emails Membership Conversion: ?25% of eligible guests Compliance & Documentation Accuracy: 100% Community Engagement: ?4 events/month

Qualifications

Strong communication and interpersonal skills; ability to create a welcoming environment. Experience in front desk or client service roles; consultative sales experience preferred. Proficiency in Zenoti and general business platforms; comfort with email and Teams. Excellent multitasking and organizational skills; ability to manage high-volume environments. Positive attitude, team spirit, and commitment to client satisfaction.

Tech Stack & Tools

Zenoti scheduling, POS, documentation. GHL CRM and marketing automation. Email & Teams communication and coordination. Center trackers and whiteboard daily goals and performance metrics.

Safety & Compliance

HIPAA adherence; secure handling of client information. Follow all safety protocols for front desk operations and client interactions.

Why Join Serotonin Centers

Join a high-performance team where your role directly impacts client experience and center success. You'll work with modern tools, clear goals, and a supportive culture that values growth and excellence.

Apply Today

Submit your application to join Serotonin Centers and help clients become their most vibrant selves. Compensation: $16.00 - $20.00 per hour Are you ready to be part of a team that's transforming lives and redefining wellness and longevity? Serotonin Centers is your opportunity to join an organization that is on the cutting edge of the health and wellness industry. Founded by Eric Casaburi, a visionary entrepreneur with over 15 years of experience in growing nationally recognized fitness brands, Serotonin Centers is dedicated to advancing the health and well-being of individuals across the nation. Serotonin Centers is more than just a workplace; it's a lifetime commitment to your personal well-being. We offer competitive compensation, flexible scheduling, generous paid time off, and numerous career advancement opportunities. If you're passionate about making a difference in the lives of others and being part of a dynamic, forward-thinking team, we invite you to discover your ideal self with Serotonin Centers.

Creating the Future of Wellness and Longevity

We noticed a gap in health solutionsmany struggle against aging, facing declines in appearance, performance, and vitality. Serotonin Centers emerged as the answer. We offer personalized health coaching and empowering tools, helping individuals recalibrate and regain control of their health journey.

Discover Your Ideal You

With an invigorating blend of high energy and luxury, Serotonin Centers provides a supportive environment. Here, you'll find not just a job, but a fulfilling career. Join us to embark on a journey where you're in charge of your growth, health, and future. At Serotonin Centers, we don't just offer jobs; we provide paths to fulfillment, growth, and success. Join us in shaping a healthier, happier futurefor you and our community. Your journey to your ideal self starts here.