IDT Coordinator

Job Description

Job Description

This position is based in the Reidsville area and requires regular travel, including in-home visits and meetings up to 2-hour service radius. Reliable transportation and comfort with regional travel are required.

At Primecare Home Care Services, we believe in delivering exceptional care with integrity, passion, and compassion. As a licensed Private Home Care provider, we offer a wide range of services including Skilled Nursing, Personal Care Services, Companionship, and Structured Family Caregiving.

Everything we do centers around CARE. Our culture is built on our core values: caring, reliable, honest, punctual, and professional. We are committed to creating a supportive, collaborative environment where team members can grow personally and professionally while making a meaningful impact in the communities we serve.

The IDT Coordination Specialist / Admin Health Coach plays a key role in supporting caregivers and clients through ongoing engagement, coaching, coordination, and required in-home visits. This position is responsible for managing an assigned caseload of approximately 150 clients while ensuring continuity of care, compliance, retention, and program success.

This role serves as a liaison between caregivers, clients, Case Managers, and internal teams to support care planning, communication, and service coordination. The ideal candidate is highly organized, relationship-driven, and comfortable balancing administrative responsibilities with field-based client support.

• Complete required in-home IDT visits every six months and support interdisciplinary care planning
• Manage and maintain an assigned caseload through ongoing caregiver coaching, check-ins, and problem-solving support
• Coordinate services, approvals, and referrals to ensure continuity of care and client retention
• Communicate IDT visit details with caregivers, Case Managers, and internal teams
• Maintain accurate documentation and compliance activities in accordance with program and state guidelines
• Escalate changes in caregiver or client status to leadership when appropriate
• Build relationships with caregivers, referral sources, and community partners to support program growth
• Conduct outreach and education regarding program services and eligibility
• Deliver exceptional customer service and caregiver support
• Perform other duties as assigned

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

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