IT Support Specialist, Associate

Job Description - IT Support Specialist, Associate (26001476) Job Description IT Support Specialist, Associate Georgia State University Instructional Innovation and Technology Academic Technology and Service Excellence Why Work at Georgia State University (GSU)? Are you ready to help transform lives through academic excellence, innovative technology, research, and strong community partnerships? Georgia State University is ranked among the Top 5 Most Innovative Public Institutions by U.S. News & World Report (2026). As a dynamic research institution, GSU offers a collaborative and intellectually stimulating environment for staff, faculty, and students alike. Join us in driving digital transformation in higher education and making a meaningful impact on our community. GSU’s vibrant culture, career growth opportunities, comprehensive benefits, and core values—respect, integrity, collaboration, and accountability—make it an employer of choice within the University System of Georgia. Position Overview Georgia State University’s Instructional Innovation and Technology (IIT) division is seeking a highly skilled and motivated IT Support Specialist, Associate. Under the supervision of the Assistant Manager, Learning Environments, the IT Support Specialist, Associate is responsible for delivering timely troubleshooting and technical assistance for classroom technology to ensure minimal instructional disruptions. This role also provides on‑demand, in‑person support to faculty and students for classroom technology, resources, and academic assistance. The ideal candidate will possess knowledge of ServiceNow or similar ticketing systems and Windows and/or Mac-based experience. Experience working with Crestron and Qsys is highly desired. NOTE: This role requires on‑site work. Remote or hybrid work options are not available. Key Responsibilities The scope of responsibilities for this position will include but is not limited to the following essential duties: Technical Support Report status of technology issues through various tools such as ServiceNow, Zoom, Microsoft Teams, and other communication tools. Support resolution of Help Tickets for technology requests or incident reports. Inventory Management Procurement and maintenance of products, supplies, and inventory lists, including surplus. Customer Engagement and Technology Demonstration Provide equipment demonstrations of devices and services, including tours of Information Technology (IT)/Audio-Visual (AV) enabled spaces. Maintain customer and Vendor relationships. Team Coordination and Supervision Direct student and temporary employee support of IT/AV enabled spaces. Operational Support and Additional Duties Perform other related duties as assigned. Some moderate to heavy lifting may be required. Flexible and evening hours, as needed. Occasional travel to satellite campus, as needed. Application Deadline Applications must be submitted by November 8, 2026 (subject to change without notice). What Makes GSU a Great Place to Work? Generous benefits, including health, dental, vision, tuition assistance, and retirement plans. A knowledge-sharing organization that collaborates with various partners. Why join our team in the Instructional Innovation and Technology (IIT) Division? The IIT division is the hub for innovation, supporting learning, student success, research, and economic development. Here’s what makes IIT a great place to work: Opportunities for professional development and career advancement Access to cutting-edge technologies A collaborative and creative team culture A strong sense of purpose and impact in our work Disclaimer This job requisition provides a high-level job definition. It is not intended to provide a comprehensive or exclusive list of job duties. As such, job duties and/or responsibilities within the context of this job requisition may change at the discretion the employee’s direct supervisor. Qualifications Minimum Requirements Bachelor's degree and one year of related experience; or a combination of education and related experience. Preferred Qualifications Preference may be given to applicants who, in addition to meeting the Minimum Qualifications, possess the following: Strong customer service skills Proven communication and interpersonal skills Efficiency in Microsoft Office Suite ServiceNow experience Experience in IT/AV-enabled spaces Experience working in educational settings Experience providing technical support IT Infrastructure Library (ITIL) Foundation certification Excellent work ethic College/Business Unit Instructional Innovation & Technology Department Academic Technology and Service Excellence Location Newton Campus Shift 8:30 a.m. - 5:15 p.m. Salary $41,300-$50,100 Pay Grade 16 FLSA Status Non-Exempt Job Type Full Time (Benefits Eligible) Equal Employment Opportunity Georgia State University is an equal opportunity employer with regard to veterans and individuals with disabilities and prohibits discrimination on the basis of an individual’s race, color, religion, sex, national origin, age, disability,, genetic information, or protected veteran status. Background Check Successful candidate must be able to pass a comprehensive criminal background investigation and other background searches as applicable to the job such as credit check and Motor Vehicle Record. Clery Disclosure of Campus Security Policy and Campus Crime: Georgia State University is committed to its students' and employees' safety and security. It complies with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (Clery Act) to provide information on certain crimes on campus. This position may be designated as a Campus Security Authority, ensuring that reported crimes are routed to the appropriate University office. Please note, Georgia State University’s career board updates daily and requisitions are subject to be removed without prior notice or before the posting expires. Georgia State University prohibits discrimination on the basis of an individual's age, color, disability, genetic information, national origin, race, religion, sex, or veteran status. #J-18808-Ljbffr Georgia State University