IT Support Engineer II
Net Guys
Job Description
Job Description
We are looking for a Tier II Support Engineer for our growing business. Duties include advisor to lower tier technicians, and customer account management for small business networks (under 150 employees). Employee Owned Company is a growing, 21-year-old consulting firm, supporting Northeast Ohio businesses.
Job Description
- Experience supporting Apple and Microsoft Desktops/Laptops
- System Admin experience with Active Directory, Azure AD, Office 365
- Basic understanding of LAN/WAN Network Infrastructure
- Local travel to client sites as needed
- Provide an excellent first-contact client experience
- Own and solve tickets, provide a clear and efficient escalation experience for our clients when unable to resolve a ticket
- Stage new hardware in preparation for deployment
- Document common client issues as well as update client documentation
- Work alongside team members
- Strong ability to drive issues to resolution through research and working directly with other support engineers
- Participates in making recommendations and design along with the Account Manager, evaluating hardware, software, and services solutions in alignment with customer's business objectives.
Cleveland-based company in business for 21 years. Progressive office environment. Known to customers for providing exceptional customer service and for high value towards protecting private information. Mature support systems allow employees to satisfy customers' needs. The majority of work is conducted remotely. The existing mature team is seeking an additional member.
Company Description
Cleveland-based company in business for 21 years. Progressive office environment. Known to customers for providing exceptional customer service and for high value towards protecting private information. Mature support systems allow employees to satisfy customers' needs. The majority of work is conducted remotely. The existing mature team is seeking an additional member.
Vacancy posted a month ago
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