Contact Us, Collections Representative

Job Description

Job Description

Description:

Job Title: Contact Us Collections Representative

Job Summary:

The Contact Us representative works directly with consumers, attorneys and authorized parties via our Contact Us website via email. The representative is accountable for accessing and acting upon e-mails sent to the firm via its “Contact Us” and related e-mail in-boxes, with the goal of responding to or forwarding the emails with instruction within pre-determined turnaround times depending on the type of email. The associate will also be assigned approved agreements and letters (Written correspondence) created internally to be sent via email/fax to consumers or authorized third parties. The representative will use both template and Ad Hoc email forms for all communications.

Primary responsibilities and duties:

• Daily monitoring of the internal communications via Outlook:
  
  • Contact Us email inbox and subfolders
  • Power of Attorney (POA) email inbox
  • Pleadings email inbox
• Daily maintaining of the Contact Us stoplight and the files forwarded to the Contact Us team through internal coding and client requirements.
• Accurately respond to consumer/attorney/ATP e-mails in a timely fashion.
• Proactive collections efforts through email communication with consumer, attorneys or ATP’s.
• Accurately document the firm’s system of record (CLS)
• Provide sent and received emails to designated firm staff as required
• Requires the ability to exercise discretion and independent judgment.
• Ability to resolve files and maximize collection opportunities.

Minimal Job Qualifications and Requirements:

• Collection Master (CLS) experience is a plus.
• Collections experience is a plus.
• Detail orientated communication and documentation skills.
• Ability to work independently and show ownership of the position and its requirements.
• Organized with the ability to multi task and time management
• Detail orientated with the ability to understand multiple systems
• Expert knowledge of all applicable Federal and State collection laws.
• Ability to accurately type 40 words per minute.
• Strong written and oral communication skills is a must.
• Above average spelling and grammar.
• Must be able to read and understand written communications from consumers and attorneys.
• Demonstrated ability to think independently and use good judgment.
• Fundamental knowledge of Microsoft Office Products.
• Analytical problem-solving skills
• Understand Company and Client policies and procedures to ensure files are documented properly.
• good critical thinking skills and exercise sound judgment.
• Team player with the ability to be flexible and handle what is provided to them that day.

Education/Experience:

• High School diploma
• Above average computer skills.
• College is a plus
• Must have three years or more experience in the following: call center quality assurance or operations, collections, customer service, banking or business related fields..

Benefits:

• Blitt and Gaines, P.C. offers PTO, Paid Holidays, Medical Benefits, Competitive Salary and 401k and profit sharing plans! Benefits include - Medical, Dental, Vision, Life Insurance and Short Term Disability.