Commercial Automotive Service Advisor

Commercial Automotive Service Advisor

Location: Best Ford - Nashua, NH

About Best Ford

Best Ford has proudly served the Nashua community and surrounding areas for years, delivering excellence in every aspect of the automotive experience. As a trusted, family-oriented dealership, we are committed to building lasting relationships with our customers and team members alike. Our mission is rooted in integrity, professionalism, and a relentless drive for quality, whether it's helping a customer find the right vehicle, securing financing, or delivering expert service and repairs.

At Best Ford, we believe our people are our greatest asset. We foster a supportive, growth-minded environment where employees are encouraged to develop their skills, advance their careers, and contribute meaningfully to our shared success. With a reputation for putting customers first and a leadership team that values accountability and respect, Best Ford is more than just a dealership. It is a place to build a future.

Job Type & Schedule

Job Type: Full-time
Schedule: Monday to Friday, occasional Saturdays as needed

Work Requirements:

• Work Location: In person
• Ability to Commute: Nashua, NH (Required)

Role Summary

The Commercial Automotive Service Advisor plays a key role in managing relationships with commercial and fleet clients by providing exceptional customer service and ensuring all vehicle service needs are handled efficiently. This position requires an experienced service advisor with strong communication, organizational, and problem-solving skills and ideally with Ford dealership or commercial vehicle experience.

Responsibilities

• Serve as the primary contact for commercial and fleet service customers
• Write accurate repair orders and maintain detailed service documentation
• Coordinate with technicians to ensure timely completion of maintenance and repair work
• Verify warranty and service contract coverage for commercial vehicles
• Communicate service updates, cost estimates, and repair timelines clearly and professionally
• Manage multiple accounts while maintaining a high level of organization and accuracy
• Build long-term relationships with local business and fleet clients to encourage repeat business
• Follow up with customers after service to ensure satisfaction and address any concerns
• Work closely with the parts department and service manager to ensure efficiency and accuracy
• Maintain knowledge of Ford service programs, recalls, and warranty policies

Qualifications

• 2+ years of experience as a Service Advisor preferred (Ford dealership experience highly preferred)
• Experience working with commercial or fleet clients strongly preferred
• Knowledge of vehicle maintenance, warranty, and repair processes
• Excellent communication, organization, and customer service skills
• Strong computer and DMS proficiency (Dealertrack)
• Ability to multitask and work effectively in a fast-paced environment
• Professional appearance and attitude with a customer-first mindset
• Valid driver's license and clean driving record

Why Join Best Ford

• Join a high-performance team rooted in integrity, professionalism, and mutual respect
• Work in a dynamic, fast-paced environment with a reputation for excellence in the Nashua community
• Access ongoing training and manufacturer-backed certification programs
• Take advantage of clear paths for career growth and internal advancement
• Receive strong support from leadership that's committed to your long-term success
• Contribute to a workplace culture that celebrates teamwork, reliability, and customer-first values
• Enjoy a stable, long-term career opportunity with a well-established, locally respected dealership

Benefits

• Competitive Pay
• Health, Dental, and Vision Insurance
• Paid Time Off and Holidays
• 401(k) Retirement Plan
• Employee Discounts on Vehicles, Parts, and Service
• Ongoing Factory and Ford Certification Training
• Long-Term Job Stability

Equal Opportunity Employer Statement

Best Ford is an equal opportunity employer. We do not tolerate discrimination or harassment based on race, color, religion, sex, national origin, age, disability, veteran status, marital status, sexual orientation, gender identity, or any other protected characteristic as defined by federal, state, or local law. We are committed to building an inclusive team and a respectful workplace for all.