Closing Operations Specialist-Broker

Company Overview

Zippy was founded with one mission: to make getting a loan for a manufactured home simple, fast, and fully online. Zippy believes modern manufactured homes are affordable, well-built, eco-friendly, and stylish, but finding a lender who understands this market can be challenging. Zippy focuses exclusively on manufactured home loans, offering a seamless, digital experience.

Headquartered in Dallas, TX, with an office in Tempe, AZ, Zippy provides home loans and insurance to manufactured home buyers throughout the United States. Its remote-first team is spread across cities like Dallas, Houston, Knoxville, Omaha, Philadelphia, Phoenix, and several other states and cities. Backed by institutional investors, Zippy offers competitive pay, stock options, and excellent benefits. Zippy is dedicated to enhancing consumers’ financial outcomes and tackling the affordable housing crisis through cutting-edge technology and innovative solutions.

Job Summary

The Closing Operations Specialist – Broker coordinates and executes closings for Zippy’s broker channel, serving as the central point of contact for external mortgage brokers, settlement agents, and internal account executives. This role keeps all parties informed, resolves late-stage closing bottlenecks and coordinates accurate final figures and closing documents to support timely closings.

The specialist also oversees digital signing ceremonies, guides borrowers through closing documents, answers questions and facilitates remote online notarization. This role delivers a positive final experience as borrowers complete the financing of one of their largest and most important purchases.

Passionate about creating better consumer outcomes and solving the affordable housing crisis.

Please note that we are currently only hiring candidates who reside in the following states:

Responsibilities

• A self-motivated, creative, positive and solutions-focused team player.
• Serve as the central point of contact for external mortgage brokers, settlement agents, and internal account executives to resolve late-stage closing bottlenecks and keep closings moving forward.
• Balance final loan documents and settlement statements directly with title companies, escrow officers, or settlement agents. Identify and resolve discrepancies before documents are finalized and executed.
• Customer Experience: Create an approachable digital closing experience, guide borrowers through their closing documents, answer questions and facilitate remote online notarization.
• Document Review: Develop knowledge of Zippy's loan products and perform detailed quality assurance on closing documents. Coordinate corrections with internal teams and settlement partners, send reviewed documents to borrowers and be prepared to discuss them.
• Teamwork and Time Management: Organize competing priorities and coordinate with brokers, account executives, settlement partners and internal teams to deliver accurate, timely closings.
• Two or more years of loan closing experience in the housing market; manufactured housing experience is appreciated.
• Experience supporting mortgage brokers or wholesale lending transactions and coordinating with title companies, escrow officers or settlement agents.
• Ability to review and balance final loan documents and settlement statements, identify discrepancies and coordinate timely resolution.
• Comfortable in a fast-paced environment that evolves as Zippy’s technology and business scale.
• Quality-focused, highly attentive to detail and process-oriented.
• Flexible work schedule, including after hours and weekends as needed, to meet closing needs.
• Proactive and autonomous, with the ability to manage multiple closings and competing priorities.
• Proficiency in Microsoft Office and other software tools, with the ability to adapt to new technology.
• Undergraduate degree or extended relevant work experience.

Compensation

We offer a competitive salary with the potential for annual bonuses and variable pay, depending on your skills and experience.

Benefits

• Equity for All: As a part of our commitment to shared success, all employees receive equity in the company, allowing you to share in the growth and achievements of Zippy.
• Remote Work : Enjoy the flexibility of working from home in a dynamic, remote-first environment.
• Comprehensive Health Coverage : We provide medical, dental, and vision insurance, along with company-subsidized benefits like STD, LTD, and life insurance for you and your family.
• Flexible Spending Accounts : Take advantage of medical & dependent care FSAs to help manage your expenses.
• Training & Licensing Support : We invest in your professional growth with resources for training and licensing.
• Vibrant Slack Community : Engage with colleagues in our lively remote Slack community, featuring fun channels that connect people around shared interests like travel, pets, sports, food, and more.
• Innovative Work : Collaborate with sharp, passionate teammates to tackle unique challenges in the Manufactured Housing market, positioning our product as a top-tier lending solution.
• Diversity & Inclusion : We’re committed to empowering a diverse and inclusive workforce, celebrating our differences, and ensuring everyone feels safe to bring their whole selves to work.
• Inspirational Leadership : Work alongside leaders who are not only approachable but also dedicated to providing guidance, mentorship, and support to help you succeed.
• Meaningful Impact : Be part of a mission-driven team that’s making housing more affordable for everyone, helping prospective buyers secure fast and simple online loans to purchase manufactured homes. By joining Zippy you will help improve the lives of over 22 million Americans who live in manufactured homes today.
• Zippy is an equal opportunity employer that is committed to diversity and inclusion. We do not discriminate based on race, color, national origin, religion, gender, gender expression, sexual orientation, age, veteran status, disability status, or marital status.

Equality Statement

We do not discriminate based on race, color, national origin, religion, gender, gender expression, sexual orientation, age, veteran status, disability status, or marital status.