Lead Customer Service Representative

National Conveyance Lead Location: Overland Park, KS, US, Des Moines, IA, US, South Jordan, UT, US, Savannah, GA, US, Houston, TX, US, Charlotte, NC, US, Creve Coeur, MO, US, Jacksonville, FL, US, Phoenix, AZ, US, Tampa, FL, US, Nashville, TN, US, Fort Worth, TX, US, Tulsa, OK, US, San Antonio, TX, US, Coral Springs, FL, US, Dallas, TX, US, Orlando, FL, US, Oklahoma City, OK, US, Tucson, AZ, US, Atlanta, GA, US, Greenville, SC, US, Milwaukee, WI, US, Fort Myers, FL, US The Opportunity In this role, as a National Conveyance Lead you will have the opportunity to: Set the strategy and raise the visibility of Black & Veatch's Conveyance business with internal and external clients through meetings, technical presentations, conferences, pursuits, projects and workshops. Serve as a National Conveyance Lead responsible for development of new business, supporting project work and building/developing teams to achieve our business growth and execution goals. Key Responsibilities Be responsible for annual business planning and overall strategic direction to achieve new business growth and earned revenue targets, while effectively managing our risks and establishing a business reputation as a firm that exceeds expectations and consistently adds value to the work we do. Creating a brand around our service offering and raising our visibility in the marketplace with internal clients including Client Directors and Project Managers. Conveyance Lead also works to raise the visibility of the practice with external clients through active participation in professional meetings; technical presentations, workshops, and brown bag presentations; and meetings with clients and potential clients. Coordinates with other Civil Works Sub-Portfolio Leads to achieve our business growth and develops a team of supporting staff. Defines resource gaps within the Conveyance business, P&L Centers, and Operations and takes a significant role in recruiting new talent to the firm to fill identified gaps. Maintains frequent and consistent communication with client-facing resources within Black & Veatch to understand market opportunity. The Conveyance Lead takes a significant role in new business development working collaboratively with Client Directors and Project Managers on strategies and tactics to improve capture on given opportunities. The Conveyance Lead supports teaming discussions and pre-positioning activities associated with a given opportunity. During the proposal phase of a pursuit, the Conveyance Lead may take an active role in establishing the organizational structure, identifying the qualifications and experience of the firm and key resources, developing the technical work approach, and messaging. This individual may also take an active role in preparations for oral interviews on selected pursuits, including coaching of the team and support with delivery and messaging. For selected high-profile pursuits, the Conveyance Lead may be sold into a key position as Project Director, Project Manager or similar. Maintains keen awareness of the work the conveyance group has under contract and maintains responsibility for profitability on projects and the related risks we carry as a business. Minimum Qualifications Bachelor’s degree or equivalent experience All applicants must be able to complete pre-employment onboarding requirements (if selected) which may include any/all of the following: criminal/civil background check, drug screen, and motor vehicle records search, in compliance with any applicable laws and regulations. Preferred Qualifications Strong market knowledge across the United States in pipelines and pump stations. Visible leadership in related professional societies. Experience as a subject matter expert in some aspect of pipeline and pump station design or their appurtenances. Ability to lead multi-disciplinary teams in the pursuit or execution phases of a project or program. Experience in recruiting top talent to our organization and to further develop and mentor others. Prefer that required bachelor's degree is in Engineering. Prior project management or project execution experience, preferred. Work Environment/Physical Demands Hybrid or flexible work options may be offered after the first 90 days of employment based upon manager discretion, job performance and work assignments. Must be willing to travel up to 30% of the time. Salary Plan ENS: Eng & Technical Specialties Job Grade 018 Benefits Black & Veatch is committed to being an employer of choice by creating a valuable work experience that keeps our people engaged, productive, safe and healthy. Our comprehensive benefits portfolio is a key component of this commitment and offers an array of health care benefits including but not limited to medical, dental and vision insurances along with disability and a robust wellness program. To support a healthy work-life balance, we offer flexible work schedules, paid vacation and holiday time, sick time, and dependent sick time. A variety of additional benefits are available to our professionals, including a company-matched 401k plan, adoption reimbursement, tuition reimbursement, vendor discounts, an employment referral program, AD&D insurance, pre-taxed accounts, voluntary legal plan and the B&V Credit Union. Professionals may also be eligible for a performance-based bonus program. We are proud to be a 100 percent ESOP-owned company. As employee-owners, our professionals are empowered to drive not only their personal growth, but the company's long-term achievements - and they share in the financial rewards of the success through stock ownership. By valuing diverse voices and perspectives, we cultivate an authentically inclusive environment for professionals and are able to provide innovative and effective solutions for clients. Equal Employment Opportunity (EEO) BVH, Inc., its subsidiaries and its affiliated companies, complies with all Equal Employment Opportunity (EEO) laws and regulations. Black & Veatch does not discriminate on the basis of age, race, religion, color, sex, national origin, marital status, genetic information, sexual orientation, gender identity and expression, disability, veteran status, pregnancy status or other status protected by law. #J-18808-Ljbffr