Human Services Case Manager

Initial Posting Date: 07/24/2026 Application Deadline: 08/02/2026 Agency: Department of Human Services Salary Range: $5,193 - $6,904 Position Type: Employee Position Title: Human Services Case Manager The Oregon Department of Human Services is proud to be an Equal Opportunity Employer. We are guided by our Equity North Star and our vision for a positive RiSE organizational culture that advances equity and diversity. We encourage applications from members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQIA2S+ community members, and others to help us achieve our vision of a diverse and inclusive community. Opportunity awaits! Join our dynamic Family Engagement Team in the Oregon City Self Sufficiency Office and make a meaningful impact as a Family Coach! Summary of Duties As a Family Coach (Human Services Case Manager) you will: Empower families to achieve lasting independence by providing person-centered, strength-based coaching that recognizes each family’s unique goals, values, and capacities. Partner closely with ODHS programs, community agencies, and local service providers to ensure equitable access to resources and opportunities for self-sufficiency. Engage families through comprehensive assessments and collaborative goal setting to identify strengths, barriers, and support systems. Work with adults to create actionable plans that align with their vision for stability and success, supporting their journey toward reducing or ending reliance on public assistance. Collaborate with adults to develop individualized coaching and employment plans using a continuum of JOBS activities. These plans emphasize meaningful participation, skill-building, education, and work experiences that enhance employability and overall family well‑being. Evaluate employability readiness and connect participants to sustainable opportunities by identifying transferable skills, facilitating access to job training and work experience, and making targeted referrals to community partners. Use motivational interviewing techniques to inspire confidence and persistence in achieving employment goals. Maintain up-to-date knowledge of employment services, contractors, and community resources to effectively tailor referrals and supports for families with varying levels of employment readiness—including those re-entering the workforce, individuals with limited experience, or those with criminal justice involvement. Support individuals experiencing domestic violence through crisis intervention and safety planning, ensuring immediate access to resources, emergency funding, and ongoing support. Determine program eligibility, issue grant payments when appropriate, and collaborate with advocacy and community partners to promote safety, stability, and empowerment. Minimum Qualifications A valid driver’s license and acceptable driving record are required for this position. Three years of human services related experience (i.e., work providing assistance to individuals and groups with issues such as economically disadvantaged, employment, abuse and neglect, substance abuse, aging, disabilities, prevention, health, cultural competencies, inadequate housing) OR A bachelor's degree in a Behavioral Science, Social Science, or a closely related field; OR An associate degree in a Behavioral Science, Social Science or a closely related field AND two years of human services related experience (i.e., work providing assistance to individuals and groups with issues such as economically disadvantaged, employment, abuse and neglect, substance abuse, aging, disabilities, prevention, health, cultural competencies, inadequate housing); OR An equivalent combination of experience, education, and training. Demonstrate a commitment to equity, inclusion, and person-centered service by recognizing and honoring the diverse experiences, cultures, and strengths of the families we serve. Experience using motivational interviewing and strength-based case management to empower individuals and families, focusing on their strengths, goals, and self-determination. Demonstrated ability to take initiative, be self-motivated, and engage in continuous learning, with openness to feedback and growth in an environment that values collaboration and innovation. Experience with strong organizational skills with the ability to manage multiple priorities while maintaining accuracy, professionalism, and empathy in a high-volume and fast-paced setting. Demonstrated ability to clearly explain complex rules, policies, and processes in an accessible and compassionate way that preserves dignity, builds trust, and promotes understanding across diverse populations. Knowledge of ODHS programs and community resources, and the ability to coordinate services across multiple systems to ensure holistic and equitable support for individuals and families. Essential Attributes Demonstrate a commitment to equity, inclusion, and person-centered service by recognizing and honoring the diverse experiences, cultures, and strengths of the families we serve. Experience using motivational interviewing and strength-based case management to empower individuals and families, focusing on their strengths, goals, and self-determination. Demonstrated ability to take initiative, be self-motivated, and engage in continuous learning, with openness to feedback and growth in an environment that values collaboration and innovation. Experience with strong organizational skills with the ability to manage multiple priorities while maintaining accuracy, professionalism, and empathy in a high-volume and fast-paced setting. Demonstrated ability to clearly explain complex rules, policies, and processes in an accessible and compassionate way that preserves dignity, builds trust, and promotes understanding across diverse populations. Knowledge of ODHS programs and community resources, and the ability to coordinate services across multiple systems to ensure holistic and equitable support for individuals and families. Benefits ODHS Employee Resource Group communities that promote shared learning. Cost of Living Adjustments. Annual salary increases (until you reach the top of the listed salary range). Amazing benefits package. Possible eligibility for the Public Service Loan Forgiveness Program. Employment Preference Employment Preference Veterans’ and Oregon National Guard preference: Eligible Veterans and Oregon National Guard servicemembers (current and former) who meet the qualifications of the position will be awarded candidate preference. General Information This is a permanent, full-time position and is represented by the Service Employees International Union (SEIU). This recruitment may be used to fill future vacancies in the same classification. Working Conditions Your work will take place at the Oregon City ODHS Self Sufficiency office, or in the community, or participant’s homes. Your work schedule will be Monday through Friday, 8:00 a.m. to 5:00 p.m. Pacific Standard Time (PST). You will have frequent local travel. The purpose of travel is to conduct home visits, community visits and attend trainings. You will interact with a wide range of people including some who have experienced trauma and may exhibit challenges in controlling their emotions. You may encounter situations that require quick decision-making to ensure safety of yourself and others. Occasional compensated overtime maybe required. All overtime must be pre‑approved by supervisor before working it. Background Checks and Requirements Background Checks and Requirements If selected as a finalist, we will conduct a criminal history and background check. Adverse criminal history or background check may lead to disqualification. Additional background check information. Within three days of hire, you will be required to complete the US Department of Homeland Security’s I-9 form confirming authorization to work in the United States. ODHS will use E-Verify to confirm that you are authorized to work in the United States. The use of outside resources such as Artificial Intelligence software during applicant skill assessments, examinations, and/or interviews is prohibited unless otherwise stated by the hiring agency. Unauthorized use of outside resources during the hiring process will result in disqualification. The Oregon Department of Human Services does not offer visa sponsorship. Oregon state government is a large organization by nearly any standard. With over 40,000 employees working all over the state, in small communities and large, we are proving that government can be innovative. We work as a team, challenging ourselves to be better, faster and more efficient with taxpayer dollars. After all, when every day we are responsible for caring for the needs of a diverse population and thriving business community, we simply must have the best and brightest workforce. If you take responsibility for your actions, are passionate about helping others succeed, and have a reputation for excellence and honesty, why not make Oregon state government your next career move? Joining our team means you open the door to many possibilities. From entry level to executive, outdoor work to policy setting, we have a role for nearly every calling, expertise and background. If you’re looking at us from across the country (or beyond!), know that Oregon is one of the most beautiful places on earth. Made up of seven diverse regions, Oregon has the ocean, mountains, valleys, high desert, cities, small towns, and almost everything in between. Oregon "flies with her own wings." #J-18808-Ljbffr