Case Manager

ABOUT US

Sanctuary for Families is New York’s leading service provider and advocate for survivors of domestic violence, sex trafficking and related forms of gender violence. Every year, Sanctuary empowers thousands of adults and children to move from fear and abuse to safety and stability, transforming lives through a comprehensive range of services. We provide a range of wrap-around services to help survivors rebuild their lives in the aftermath of abuse, and work to end gender violence through three key strategies: direct services, outreach and training, and systems-change advocacy. Our services are available in 12 locations throughout New York City.

POSITION OVERVIEW

The Case Manager will provide comprehensive, trauma-informed case management services to clients within Sanctuary for Families four (4) crisis shelters to help obtain self-sufficiency. The case manager is an integral part to the residential team working closely with all shelter staff to ensure that clients are able to find safety and stability. This Case Manager position is stationed at our stand alone shelter in Brooklyn which has 5 families. However, the expectation is that this position will also travel to our three (3) dwellings for inspections, intakes and discharges as needed .

RESPONSIBILITIES

• Assesses immediate needs of crisis shelter residents and making appropriate referrals, including referring all clients to health clinic for updated physical, coordinating with the hospital to schedule and reschedule appointments as necessary, and following up with the clients in regards to these appointments.
• Assists residents in obtaining public benefits for which they are eligible (e.g. Medicaid, food stamps, housing, storage, SSI, and childcare subsidies).
• Completes shelter assessments as needed.
• Travel to the (3) dwellings to complete intakes and discharges as needed.
• Conduct apartment inspections at the three dwellings at least twice a month as needed.
• Conduct apartment inspections at Rosa Parks at least twice a month.
• Complete and submit packets NOVA packets for resident.
• Complete and submit ADVENT transfers
• Assists residents in obtaining self-sufficiency through appropriate referrals for counseling, financial counseling, ESOL classes, job readiness programs and higher education.
• Complete economic assessment with all clients.
• Accompanying clients to appointments as needed.
• Conduct preliminary inspection on resident’s prospective apartments.
• Complete, submit and follow up on housing packets with HRA and HPD.
• During any clients’ absence from shelter, communicate with hospital staff during hospitalizations for documentations relating to admission, discharge, recommendations etc. or any other relevant documentation regarding shelter absence.
• Refers clients to other appropriate legal and social services both within and outside of Sanctuary.
• Prepares requests for educational and financial assistance grants on behalf of clients.
• Advocates on behalf of clients for needed services.
• Maintains accurate case records, documents all services provided within Sanctuary’s Service Tracking System and prepares statistics for monthly reports.
• Assists clients with issues related to children’s schooling including but not limited to enrolling children in school, requesting bussing from the DOE, requesting metro cards for transportation, communicating with the school for educational needs, or finding appropriate school placements.
• Filing documents and ensuring all case files are up to date.
• Coordinate special events and celebrations for clients.
• Provide backup coverage for Sanctuary’s hotline.
• Provide on-site coverage at Rosa Parks at least three days a week, more if needed.
• Provide on-site coverage in the absence of the Program Manager.
• Perform any other department or agency related duties or special projects as directed.

• Associates Degree required, Bachelor’s Degree preferred.
• At least one (1) year of experience in the social services field, preferably in domestic violence.
• Fluency in both English and Spanish or an additional community language is strongly preferred.
• Strong verbal/written communication and interpersonal skills.
• Ability to work independently, multitask, and prioritizing.
• Familiarity with Microsoft Office, including Outlook, Word, and Excel.

Budgeted Salary: $29.73 - $32.84 per hour; (annualized base of $54,108.00 - $59,769.00/yr); based on experience pursuant to wage scale in accordance with a collective bargaining agreement

Work position is Full-time (standard 35 hours/week) - Hourly/Non-Exempt

Work schedule is currently in-person/onsite full time - must be able to meet job location schedule obligations

Benefits:

• Health, Dental and Vision Insurance
• Employer-paid life insurance
• Employer retirement contribution
• Paid time off (Holidays, Vacation, Personal, Sick)
• Generous Leave Policy
• Flexible spending account / Health savings account
• Student loan assistance
• Tuition reimbursement program
• Gym reimbursement program
• Wellness program and rewards

Sanctuary for Families is a welcoming workplace. All qualified applicants will be afforded equal employment opportunities without discrimination because of race, creed (religion), color, sex, national origin, sexual orientation, military status, age, disability, predisposing genetic characteristics, marital status or domestic violence victim status, and other categories protected under Federal, New York state or New York city laws.

Survivors of gender-based violence are strongly encouraged to apply.