Admission & Discharge Specialist, IMA

Job Summary The Admission & Discharge Specialist at North Mississippi Health Services is responsible for managing patient admission and discharge activities, including serving as a welcoming and professional representative, collecting necessary patient information and payments, supporting patient scheduling, and maintaining area supply stock. This role operates under the guidance of the area Supervisor/Team Lead and utilizes excellent communication and organizational skills to engage positively and effectively with patients, maintain accurate records, utilize systems to manage schedule and activities, and support claims and billing review to drive efficient patient flow and a high quality patient care experience. Customer Service Greets patients in a positive, helpful, and courteous manner. Answers and directs calls to appropriate personnel; takes messages as needed. Directs visitors and physician office patients to correct locations. Assists patients with questions about Patient Portal. Ensures waiting area and front desk are organized and presentable. Obtains demographic and insurance information in a timely and professional manner. Admission Verifies and updates personal and demographic information, assists with appointment information upon request. Reviews and explains paperwork such as privacy acknowledgement, general consent form, financial responsibility, charity application, Medicare Questionnaire, etc. Obtains and scans insurance cards into applicable database. Verifies insurance eligibility/benefits information and updates in registration systems. Collects and witnesses required signatures on patient paperwork. Receives and posts payments on accounts (e.g., co‑payment, past‑due balances) and provides receipts. Prints and applies armbands to patients, if applicable. Escorts patients or arranges transport to assigned room or service area. Discharge Assists patient with scheduling or rescheduling appointments and procedures as needed or requested. Provides financial counseling and/or assistance with completion of charity application, Medicaid Screening form, etc. Collects and posts payment on account when necessary and provides receipt. Reporting and Recordkeeping Accesses and reviews work lists in multiple systems daily to view necessary tasks (e.g., resolves billing edits, corrects addresses, corrects insurance information, adheres to departmental clean‑claim goal). Processes, maintains, updates, and scans patient records in a timely, accurate, and confidential manner. Reconciles daily activities (e.g., patient orders, payments, charges on correct account, resolves incomplete discharge information). Prepares and documents deposits. Bill Edit Review Reviews, researches, corrects, and reports all rejected interface data at request of clinical and IT interface departments (e.g., certification/notification data, no charge/incorrect charge/charge on wrong account, missing insurance info). Resolves all billing edits. Supplies Properly maintains up‑to‑date office supplies and stock. Referrals May be asked to manage patient referrals inside and outside systems, schedule appointments, and communicate with health care providers to ensure seamless transitions in patient care. Responsibilities may include reviewing medical records, obtaining necessary medical records and scans, and facilitating communications between referring and healthcare professionals. Regulation Adheres to NMHS policies, procedures, and guidelines. Complies with appropriate local, state, federal policies, procedures, guidelines, regulations, laws, statutes. Qualifications Education High School Diploma or GED equivalent (required). Associate’s Degree in Business or related field (preferred). Licenses and Certifications None specified. Work Experience 1–3 years of relevant experience. Knowledge, Skills, and Abilities Strong organizational, customer service, and communication (written and verbal) skills. Strong mathematical skills and problem‑solving abilities. Working knowledge of personal computer (PC) and various software applications/programs (e.g., Microsoft Word, Microsoft Outlook). Strong interpersonal skills. Must have knowledge and skills to serve a broad customer population including infants, pediatrics, adolescents, adults, and geriatrics. Must be detail oriented. Must be able to work well within a team‑oriented structure. Must serve as a patient advocate. Must efficiently and accurately register, admit, transfer patients and maintain discharges. Must maintain registration data for all patient encounters in multiple systems, reconcile charges, resolve billing and registration edits, and complete tasks efficiently. Must have daily interaction with patients, families, clinical staff, physicians, other support staff, visitors, and insurance companies/representatives. Must have strong written and verbal communication skills, telephone etiquette. Must be courteous and professional. Must reflect a positive, caring attitude toward clinical staff, patients, co‑workers – in all encounters. Physical Demands Standing: constantly. Walking: frequently. Lifting/Carrying: frequently 50 lbs. Pushing/Pulling: frequently. Climbing: occasionally. Balancing: occasionally. Stooping/Kneeling/Bending: frequently. Reaching/Over‑head work: frequently. Grasping: frequently. Speaking: occasionally. Hearing: constantly. Repetitive motions: constantly. Eye/hand/foot coordination: frequently. Benefits Continuing Education. 403B Retirement Plan with Employer Match Contributions. Pet, Identity Theft and Legal Services Insurance. Wellness Programs and Incentives. Employee Assistance Program. Medical Benefits. License & Certification Reimbursement. Life, Long‑Term and Short‑Term Disability, Group Accident, Critical Illness and Hospital Indemnity Insurance. Employee Discount Program. Early Access to Earned Wages. Tuition Assistance. Relocation Assistance. Paid Time Away. Special Employee Rates at NMMC Wellness Centers. Requirements No additional requirements beyond those stated in the above description. Education (Application Requirement) You must have a High School Diploma or GED or higher. #J-18808-Ljbffr