Service Admin at Morgan Remote Services

Morgan Remote Services is looking to hire a Service Administrator – Full-time available with pay rates starting at $15.00 per hour depending on experience!

Requirements:

• Ability to use Outlook, Word and Excel


• Strong Customer Service Skills


• Excellent Communication Skills


• Keep Accurate Records


• Detail Oriented


• Time Management Skills


• Professional Appearance and Good Communication Skills


• Integrity, a Positive Attitude, and a Strong Work Ethic


• Willingness to Learn, Receptive to New Ideas


• Ability to be a Team Player


• Bi-lingual is a plus, fluent in Spanish and English

What We Offer:

• Work week that includes some nights and weekends


• Great Benefits Package for full-time: Health & Dental Insurance, 401(k), and Paid Time Off

Responsibilities include and are not limited to:

• Manage and schedule service appointments for customers.


• Confirm appointments and send reminders to customers.


• Maintain accurate service records, including customer information and vehicle history.


• Organize and file service orders and invoices.


• Prepare necessary paperwork for service orders, warranties, and claims.


• Ensure compliance with regulatory documentation requirements.


• Handle customer inquiries and provide updates on service status.


• Follow up with customers post-service to ensure satisfaction.


• Generate reports on service department performance and customer feedback.


• Assist in analyzing data to identify trends and areas for improvement.


• Prepare and process service invoices accurately.


• Assist in managing accounts receivable and payment processing.


• Schedule and organize meetings for the service team.


• Prepare meeting agendas.


• Assist in onboarding and training new employees within the service department.


• Maintain training materials and resources.


• Help ensure adherence to safety and compliance regulations.


• Assist in preparing for audits and inspections.

Applicants must be 18 years or older and be authorized to work in the U.S. Applicants must have a valid driver’s license and acceptable driving record. The dealership is a drug-free, equal employment opportunity workplace. Employment will be conditioned on passing a complete background check and drug test.