Technician HVAC Service Warranty

Brand Overview Gilmore Heating, Air, & Plumbing has been serving Sacramento families since 1979. With multiple industry awards and a reputation for customer care, Gilmore has grown into one of Northern California’s most respected home service providers. Now part of TurnPoint Services, Gilmore employees benefit from advanced training, mentorship, and opportunities to grow across 62 brands nationwide. At Gilmore, excellence and innovation go hand in hand with career growth. Build your future with Gilmore HAP - where California service excellence builds lasting careers. Role Overview Technician HVAC Service Warranty Role Overview The Technician HVAC Service Warranty performs warranty-related repairs on HVAC equipment under manufacturer or company service warranties, ensuring customer issues are resolved quickly and accurately. This role diagnoses equipment issues and processes warranty claims with manufacturers. The ideal candidate has strong HVAC diagnostic skills and familiarity with warranty processes. What You Bring 2-3 years of HVAC service experience. EPA certification required. Strong diagnostic and troubleshooting skills. Familiarity with manufacturer warranty claim processes. Excellent customer service skills. Valid driver’s license with a clean driving record. Key Responsibilities Diagnose and repair HVAC equipment issues covered under manufacturer or company warranty. Process warranty parts claims with manufacturers accurately and in a timely manner. Communicate with customers regarding warranty repair timelines and resolution. Complete accurate documentation of warranty repairs and parts used. Identify recurring equipment issues and report trends to service leadership. Maintain company vehicle, tools, and parts inventory in organized condition. Adhere to all safety practices and manufacturer specifications. Represent the company professionally on every warranty call. Licenses & Certifications EPA certification required - Valid driver’s license with a clean driving record. Why You'll Love Working Here Comprehensive Benefits: Medical, dental, and vision coverage; a 401(k) plan with company match; paid parental leave; PTO; company-paid holidays; life and disability insurance; accident, critical illness, and hospital indemnity coverage; and access to voluntary benefits such as pet insurance and identity/fraud protection - everything you need to support yourself and your family. Real Growth Opportunities: With more than 60+ strong local brands behind you, you’ll have the chance to grow your skills, take on new responsibilities, and build a long-term career. A Culture with Heart: We lead with teamwork, respect, and integrity. Every voice matters, and every contribution fuels our shared success. Purpose-Driven Work: Every role — in the field, office, or leadership — makes a real impact by helping families and communities stay safe and comfortable. Competitive Rewards: Strong pay, solid benefits, and recognition programs designed to celebrate craftsmanship, commitment, and exceptional performance. Clear Career Paths: From apprentice and entry-level roles to expert technicians, office leaders, and GMs — you’ll always know where you can grow next. Training & Development: Hands-on technical instruction, leadership pathways, and continuous learning through our Apprenticeship Academy and brand-level coaching. Modern Tools & Technology: Advanced diagnostics, digital tools, and quality equipment that help you work safer, smarter, and more efficiently. Safety First: A safety-first mindset built into every process so you go home safely every day. Inclusive & Supportive Environment: We welcome all backgrounds and empower every employee to bring their best. Stable & Reliable: The strength of a national platform with the trust of long-standing local brands means your career is secure and supported. Community Impact: Your work strengthens local neighborhoods and supports families in meaningful, practical ways. Pay Range USD $30.00 - USD $35.00 /Hr. EEO Statement Equal Opportunity Employer We are an Equal Opportunity Employer. All applicants will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, or other status protected by applicable federal, state, or local law. #J-18808-Ljbffr TurnPoint Services