Patient Care Coordinator - Facial Plastic Surgery Office

Job Description

Job Description

Overview

You know how to earn someone’s trust, understand what matters to them, and help them take the next step. You are comfortable discussing a significant investment, asking for the booking, and following up thoughtfully when someone needs time. If that sounds like you, we would like to meet you. Our practice is seeking a Patient Care Coordinator to work directly with our facial plastic surgeon and our team across facial plastic surgery and hair restoration. You will guide prospective patients from their first conversation through consultation and surgical booking, combining exceptional service with the confidence and follow-through of a strong consultative salesperson.

The opportunity

This is a dedicated patient consultation and sales role, with responsibility for building relationships and helping patients move forward with the care recommended by our surgeon. You will work closely with the surgeon, report to the Practice Manager, and coordinate clear handoffs with the front office and nursing team. Clinical recommendations and medical decisions remain with the clinical team.

What you will do

• Build rapport by phone, text, email, and in person; understand patients’ goals, questions, timing, and concerns.
• Explain the surgeon's experience and the value of the practice’s services using approved information; discuss price ranges and schedule consultations.
• Meet with patients before and after their consultation, prepare accurate quotes, and explain approved pricing, financing options, deposits, and scheduling policies.
• Confidently ask for the booking and help patients make informed decisions without pressure or promises about results.
• Own consistent follow-up with prospective patients and unbooked consultations, including reminders for patients considering surgery later.
• Keep clear notes, current lead statuses, and next steps in the practice’s systems so every patient interaction can be followed through.
• Coordinate surgical bookings, deposits, cancellations, and rescheduling; hand patients to nursing for preoperative counseling and clearance.
• Work toward agreed consultation and booking goals, seek coaching, and help the team understand why patients do or do not move forward.
• Provide occasional front-desk and phone backup when coverage is needed, while prioritizing consultations and patient follow-up.

What you bring

• A track record of success in consultative sales, patient coordination, or another role that required building trust, discussing fees, following up, and asking for a commitment.
• Confident phone skills, clear writing, attentive listening, and a warm, professional presence.
• Comfort discussing fees and financing, responding thoughtfully to concerns, and being accountable for results.
• Reliable organization and follow-through, including accurate documentation and managing multiple patient conversations.
• A coachable, collaborative approach and the judgment to respect patient choice and refer clinical questions to the appropriate professional.
• Comfort learning CRM, electronic medical record, and scheduling systems.
• Plastic surgery, hair restoration, aesthetics, or elective dental experience is a plus; strong candidates from other consultative sales backgrounds are encouraged to apply.

Compensation and benefits

The proposed compensation is a $60,000 annual base salary plus commission under a written incentive plan. Commission is based on eligible surgical fees and paid after the procedure is completed and payment is collected. Earnings vary with performance, eligible case volume, and the plan’s terms. Benefits include medical, dental, and vision insurance; paid time off; and an employer retirement contribution, subject to plan eligibility and terms.

How to apply

Apply with your résumé and a brief note describing a time you helped a prospective patient or client move from initial interest to a confident decision. Tell us what you did and what happened. Relevant sales results are welcome; do not include confidential patient or client information. Qualified candidates may be invited to a phone conversation and a brief patient-scenario role-play.