Nordic Lodge Lead - Winter 2026/27

Location: Bend, Oregon

Are you interested in delivering memorable experiences, enhancing people's lives and having fun while doing it? This shared mission of POWDR and Mt. Bachelor creates a fun and inspiring culture that we live every day. We look for employees who are passionate about sharing mountain culture, have a positive attitude, are problem solvers and care about winning as a team. Our vision drives us to deliver exceptional experiences and it's our employees who become the true moment makers here at Mt. Bachelor.

This role comes with amazing perks & benefits because we want our employees to Work Where You Play!

• Free employee season pass and free or discounted dependent(s) season pass
• Free and discounted friends & family day passes
• Free transportation to & from Bend, Sunriver, and La Pine
• Discounts across the resort (food & beverage, retail, rentals, lessons & more)
• Winter season employee housing program & Summer season camping program
• 401k with up to 5% company match & immediate vesting
• Discounted daycare onsite at Mt. Bachelor
• Local & national discounts (YETI, Burton, Dell, Subaru, Nokian, Sunriver Golf, Mammut, & more)
• Free reciprocal access for employees to other POWDR resorts & 50% day passes at IKON pass resorts
  

Position Summary

The Nordic Lead ensures an outstanding guest experience for all Nordic guests through daily leadership in accordance with company and departmental policies. This is a non-supervisory position that requires a high level of proficiency with the Nordic Center’s ticketing, rental, and retail sales operations. The Nordic Lead should have a strong understanding of the Nordic Center’s daily lodge operations, advanced level RTP experience, attention to detail, and superb customer service skills.

The position requires a strong interest and proficiency in Nordic skiing with knowledge of all facility operations, lesson programs, ticketing, ski rentals, and retail procedures. This is a part-time winter seasonal position, and hours may fluctuate during the season.

Essential Functions/Major Responsibilities

In conjunction with the Nordic Manager and Supervisors, assisting and overseeing essential functions and daily operations of Nordic Lodge including:

• Opening and closing duties of daily business and facilities.

• Efficient, accurate ticketing, rental, and retail sales. Provide support as needed to Lodge Staff to carry out these tasks as well.

• Lesson Program sales. Advanced experience in RTP is required to effectively book lessons in this role. Current computer skills are required, and RTP training will be provided.

• Answering a wide range of customer questions via phone and in-person with accurate information and friendly customer service.

• Monitoring of ticket stock and office supplies

• Daily inspections and oversight of rental equipment repairs and maintenance

• Maintaining safety and cleanliness of Lodge facility, and notifying the supervisor on duty when concerns arise.

• In conjunction with the Manager or Supervisor on duty, handling and coordinating all incidents, contacting emergency personnel when required

• Gracious and effective handling of all guest and employee concerns and problems

• Communicating with Nordic Manager regarding safety issues, operational needs, staffing and personnel issues.

• Cover other Nordic Center staff’s lunch and rest breaks or fill in in various roles if the team is short-staffed. Flexibility and willingness to work in a team setting.

Secondary Function

• Assist in training new employees in department procedures

• Assist with Nordic Center event planning and execution as directed by Manager

• Assist in developing content for the Nordic Center’s social media

Job Scope

Assist in the daily operations of a nationally recognized Nordic ski operation, 56 km groomed trail network maintained daily from November through May with Ticket, Retail, Rental, Event, Lesson Program and F&B operations.

Assist in training, motivating, and creating a safe workplace for 40 paid employees and 12 volunteers.

Supervisory Responsibilities

• Training: Assist with new hire training.

• Disciplinary actions: Initial counseling as required, proactive communication of disciplinary issues with Nordic Manager

Interpersonal Contacts

Nordic Staff in all roles, Nordic NSP, Grooming, IT, Public Safety, Guest Services, Lodge Services, F&B, Finance, Mountain Patrol, MBSEF, Facilities Maintenance, Receiving, Marketing, Group Sales

Specific Job Skills

• License/Certifications: None required, OLCC and OR Food Handler’s cards preferred.

• Technical: Current and proficient computer skills, cash handling, use of waxing irons, scrapers, drills, hand tools, shovels, axe, splitting maul, & ice chipper.

• Physical Capabilities: Able to stand for long periods of time. Reach, lift, push, pull, and perform outdoor chores in inclement weather. Able to Nordic ski at an intermediate level.

• Additional: Knowledge of and proficiency in Nordic skiing. Guest service skills required.

Education/Related Experience

Minimum Education Required: High School equivalent preferred, ability to follow and give directions

Minimum Experience: 1+ year in a guest service-based position, Nordic setting preferred.

Physical Demands

• The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions. Such accommodations require an interactive discussion with the Human Resources Department before such accommodations can be made.

• In addition to the specific conditions below, every position at Mt. Bachelor requires the ability to shovel snow and walk on steep and uneven surfaces.

Current Hiring Rate: $17.50/hr

Minimum Age Requirement: 18+

Schedule: Part-Time

Come Work Where You Play!

Please be aware incomplete applications will not be accepted or reviewed. Mt. Bachelor is an Equal Opportunity Employer. Mt. Bachelor is committed to creating a quality work environment which makes full use of the talents and contributions of all employees without regard to race, color, religion, national origin or citizenship status, sex, gender identity or expression, pregnancy, sexual orientation, age, disability or military status.