Field Service Technician

Interested in careers with Integrated Openings Solutions, LLC (IOS)? IOS is a commercial openings systems integrator specializing in door, opening, and access control solutions. IOS provides a complete range of products and services, including project management, installation, maintenance, and security integration. Our business is built to execute on The Three R’s: Rising Structures (Build), Remodel (Upgrade), and Repair (Fix). IOS was founded in 2018 by four entrepreneurs who had a passion to change the landscape of the commercial door and hardware industry. With their industry knowledge and experience, they integrated multiple businesses across the Mid-Atlantic and Southeast regions, while creating a few greenfield locations to get us where we are today. With the integration of multiple door and hardware businesses, we are able to offer our customers capabilities that help make buildings smart, aesthetically pleasing, code compliant, and sustainable. We offer sustainable jobs for project managers, estimators, detailers, fabricators, installation professionals, operations and logistics members, and more. We know this can be cliché, but we truly value putting people first. For us, it starts at the top with servant leaders who are humble, caring, passionate, and want the very best for our teams, clients and partners. Why work for IOS? We strive to be the cultural leader of the commercial door and hardware industry. We encourage an open-door culture . Personal and Professional growth opportunities. Fun and “Family” like environment. Leaders who listen and care for their team members. When you join the IOS team, you become a part of the IOS family. If you are a driven and talented individual that is interested in building relationships and growing in your career, then IOS is the place for you. IOS offers three national account-based medical plans. All plans include a pharmacy benefit that offers coverage for your medications including generic, brand, and specialty drugs. IOS offers two dental plans. One plan has a standard plan year maximum, and our enhanced plan offers a higher plan year maximum, for years you need it. The plans provide 100 percent coverage for your preventive care services and pay a percentage of eligible expenses up to a plan year maximum, depending on the type of service. Vision IOS offers a vision plan to help cover the cost of exams as well as the purchase of glasses and contact lenses from an in-network provider, up to an annual limit. Time Off & Leave of Absence Mental Health Supplemental Insurance Short-term and Long-term Disability Saving for Your Future Development Legal Services Life Insurance Featured Job Listings Position: Field Service Technician Location: Naples, FL Job Id: 348 # of Openings: 2 Title: Field Service Technician Reports to: Director of Operations Job Type: Full Time, Non-Exempt Location: Naples, FL At IOS™, we're not just another supplier. We're a Commercial Openings System Integrator. We own it all: estimating, budgeting, project management, fabrication, installation, integration, and service, with solving customer problems as our guiding light. That "one team, zero finger-pointing" mindset shapes how we work, and how we hire. Our people move across four modes: Build, Fix, Upgrade, Maintain, so no two days look the same. From doors and frames to millwork, building specialties (Division 10), gate access, and access control: built to code, built to last, no shortcuts. And we're growing our national footprint, with real opportunity for people who want to grow with us. Job Summary The Field Service Technician is responsible for providing on-site installation, maintenance, and repair services for commercial doors, frames, and hardware. This role involves troubleshooting issues, ensuring installations meet industry standards, and delivering excellent customer service. The Field Service Technician will also be responsible for maintaining tools and equipment and documenting service activities. Duties/Responsibilities Duties and responsibilities will include, but are not limited to: Installing, maintaining, and repairing commercial doors, frames, and hardware on-site. Installing, maintaining, and repairing automatic commercial door systems. Troubleshooting and resolving issues to ensure proper functionality. Conducting site inspections to assess installation and repair needs. Communicating effectively with clients to provide updates and address concerns. Maintaining tools and equipment in good working condition. Adhering to safety standards and company policies during service activities. Documenting service activities and preparing reports. Providing training and guidance to junior technicians. Ensuring compliance with industry standards and regulations. Other duties as assigned. High school diploma or equivalent. Three (3) years’ experience in field service for commercial doors, frames, and hardware. OSHA 10 Certification preferred AADM for automatics preferred Strong understanding of installation, maintenance, and repair techniques. Excellent problem-solving skills and attention to detail. Ability to read and interpret blueprints and technical drawings. Strong communication and interpersonal skills. Ability to perform several tasks concurrently with ease and professionalism. Must be able to keep client and company matters and information strictly confidential. Must have excellent customer service skills. Supervisory Responsibilities None Physical Requirements Prolonged periods standing and working on installations and repairs. Must be able to lift up to 50 pounds at a time. Must be able to work in various environmental conditions. #J-18808-Ljbffr