Real Estate Administrator

Job Description You're the person tenants reach when something in their apartment breaks, and the person our technicians count on to know where they're going. You take the call, write up the work order, get it on a technician's schedule, and stay with it until the job is done and documented. You run the board for the whole repair operation, so the office always knows where every job stands. What you'll do: Answer every tenant call and build the work order while they're still on the phone Return every voicemail the same day and log the outcome Build and send the next day's tech schedule, prioritizing emergencies, program repairs, and HPD violations Check in with each technician every one to two hours and track where every job stands Close out finished work orders with photos and a clear description of what was fixed Pull the weekly completed work order report used for billing Escalate anything urgent or stuck to management right away What you need: English and Spanish speaking Attention to detail Can manage many issues at once Good at calming down frustrated tenants Real estate management experience Our values: Great communication Tenant first Follow through #J-18808-Ljbffr