ECOMMERCE ACCOUNT MANAGER - AMAZON & HOME DEPOT.COM

POSITION OVERVIEW

Gama Sonic USA is seeking a results-driven Ecommerce Account Manager to lead the growth and day-to-day management of our Amazon and Home Depot.com businesses , with Amazon as the primary focus.

This position is responsible for overall account performance, marketplace portals, product catalogs, sales analysis, pricing, inventory, forecasting, promotions, account health, and retailer requirements.

This is an account management and business ownership role, not primarily a marketing position. Gama Sonic has a Marketing team in place to manage advertising, creative, content, and promotional execution. This position will work closely with Marketing while owning the overall ecommerce accounts and coordinating the internal teams needed to drive results.

The ideal candidate has strong hands-on Amazon experience, is highly analytical and organized, and understands how to manage a large ecommerce business from both a sales and operational perspective.

This position reports to the Vice President of Sales and works closely with Marketing, Operations, Supply Chain, Customer Service, Product Development, and Finance.

Hybrid position based in Norcross, GA – three days in office and two days remote.

RESPONSIBILITIES

Amazon Account Management – Primary Focus

• Own the day-to-day management and overall performance of the Amazon business.
• Manage Amazon Seller Central and/or Vendor Central, including account health, compliance, catalog, reporting, and performance metrics.
• Monitor sales, traffic, conversion, pricing, Buy Box, inventory, profitability, and competitive activity.
• Manage SKU setup, listings, product information, variations, and catalog accuracy.
• Identify and resolve suppressed, inactive, stranded, or otherwise problematic listings.
• Manage pricing, promotions, coupons, and new product launches in coordination with Sales and Marketing.
• Monitor FBA inventory, replenishment, sell-through, and storage utilization.
• Work with Operations and Supply Chain on forecasting and inventory planning.
• Coordinate with external Amazon advertising partners and analyze TACoS, ACOS, ROAS, CPC, and conversion.
• Identify opportunities to increase sales, improve profitability, expand assortment, and improve account performance.

Home Depot.com Account Management

• Manage the day-to-day ecommerce business and performance of Gama Sonic products on Home Depot.com.
• Manage Home Depot vendor portals, reporting, product assortment, content, pricing, inventory, and operational requirements.
• Monitor sales, traffic, conversion, availability, sell-through, and competitive activity.
• Identify and resolve content, inventory, pricing, fulfillment, and other account issues.
• Support new product launches, promotions, and assortment expansion.
• Participate in retailer meetings and business reviews as needed.

Sales, Reporting & Analytics

• Develop weekly and monthly account reporting and performance dashboards.
• Analyze sales trends by SKU, category, and channel.
• Identify underperforming products and opportunities for growth.
• Monitor pricing, promotions, inventory, conversion, and profitability.
• Provide clear recommendations and account updates to the Vice President of Sales.

Cross-Functional Account Management

• Serve as the internal owner and primary coordinator for Amazon and Home Depot.com.
• Work closely with Marketing, Operations, Supply Chain, Customer Service, Product Development, and Finance.
• Communicate account priorities and drive issues through resolution.
• Monitor retailer communications, requirements, deadlines, and compliance.
• Develop processes that improve account performance and execution.

QUALIFICATIONS

• Bachelor's degree preferred.
• 3+ years of experience managing Amazon or major ecommerce marketplaces.
• Strong hands-on experience with Amazon Seller Central and/or Vendor Central .
• Experience managing a significant ecommerce account with multiple SKUs.
• Strong understanding of ecommerce sales, operational, and profitability KPIs.
• Advanced Excel and reporting skills.
• Experience with inventory forecasting and replenishment.
• Strong analytical, organizational, and problem-solving skills.
• Ability to manage multiple priorities and take ownership of issues through resolution.
• Excellent written and verbal communication skills.

PREFERRED EXPERIENCE

• Direct experience managing both Amazon and Home Depot.com .
• Amazon FBA experience.
• Consumer products, outdoor products, lighting, home improvement, or durable goods.
• Experience working with external Amazon advertising agencies.
• Experience managing 100+ SKUs.
• Knowledge of ecommerce SEO, conversion optimization, and retail media.
• Experience with TACoS, ACOS, ROAS, CPC, and other marketplace advertising metrics