Director, Retail Operating Systems & Applications

Who are we?A High Jewelry Maison with a strong heritage who promotes exceptional know-how in an enchanting and creative environment. Our Maison is looking for talented individuals who contribute to developing and transmitting their expertise with care and no compromise. At Van Cleef & Arpels you will be surrounded by passionate experts and will contribute to many new projects which allows our Maison to regularly reinvent itself. At Van Cleef & Arpels, we are proud to hire talents from many different backgrounds and experiences. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence.Are you a good match? For this role, we are looking for a candidate who has 10+ years of progressive experience in retail technology, with 6+ years in a leadership or management position. You will have a proven track record of delivering digital transformation or innovation initiatives from concept through execution. You will have demonstrated strength in competitive research, industry trend analysis, and innovation. The ideal candidate will have a Bachelor's degree; Master's degree or relevant certifications preferred. You will have excellent collaboration and stakeholder management skills, with confidence engaging senior leadership and cross-functional partners. What are we expecting from you? The Director, Retail OS & Applications will serve a transformative role in retail operations, supporting growth within the Retail network. This position requires a blend of strategic thinking, industry expertise, problem-solving capabilities, and a customer-centric approach to bridge the communicate market needs to local and global leadership. This position requires vision, technical depth, and exceptional project management and communication skills. By supporting the Maison’s technical solutions, you will drive efficiencies and minimize manual interventions throughout the network, ensuring that our infrastructure remains agile and innovative. This role reports to the Director, Retail Operations and will be based in New York City. In this role, you will: Stakeholder Collaboration Build strong relationships with internal and external stakeholders, including boutiques, department heads, HQ, and Group. Partner with cross-functional teams to co-create innovative, industry-specific solutions. Strategy Contribution Contribute to the on-going evolution of the retail technology strategic roadmap by partnering with HQ to share local perspectives, and leading the local execution of updates in line with overall retail operations and business objectives. Serve as a trusted advisor, providing thought leadership on how to navigate local industry disruptions and capitalize on opportunities. Maintain expertise on industry developments and competitor retail systems and applications solutions. Application Delivery & Management Oversee the local lifecycle of retail technology projects, with emphasis on implementation, adoption, and ongoing optimization. Act as the voice of the customer, ensuring solutions are tailored to meet Maison-specific requirements and deliver measurable outcomes. Monitor solution performance, gather feedback, and refine offerings to maximize impact and scalability. Team Leadership & Development Build, mentor, and lead a high-performing team of retail technology specialists, fostering a culture of innovation, collaboration, and continuous improvement. Structure and monitor the work of multiple groups and projects, articulating clear and compelling storylines that drive action. Retail Excellence & Optimization Develop a deep understanding of the retail customer experience, pain points, new use cases, regulatory environments, and competitive landscapes to shape solutions. Drive change management and cultural adoption of digital-first tools and practices across the Maison. More than a role…we recruit for a career! By joining Van Cleef and Arpels, you will be part of a Maison where employee career development is at the heart of our ambition. Upon your arrival, you will be immersed in our enchanting world with trainings on our history, know-how and creations. The recruitment process:   Please submit an application on-line. If your profile matches our search criteria, you will be contacted by the Talent Acquisition team for an interview. The recruitment process will consist of several interviews at various levels of the organization.  Applicants must have valid work authorization for employment in the USA.  Richemont offers a generous compensation and benefits package for eligible employees. Salary Range: $160,000-$180,000SummaryLocation: NEW YORKType: Full time