LensCrafters - EyeCare Advisor

Overview LensCrafters is a place for visionaries. We’ve got a vision for pairing state‑of‑the‑art technology with a truly personal approach to eye care. At LensCrafters, we want every person who enters our doors to feel our passion for care. And that’s why we’re committed to taking care of you, so you can bring the best quality experience to our patients and customers. LensCrafters is part of EssilorLuxottica, a global leader in the design, manufacture and distribution of world‑class vision care products, including iconic eyewear, advanced lens technology and cutting‑edge digital solutions. Join our global community of over 200,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry. General Function The EyeCare Advisor creates exceptional value in the lives of our customers by delivering the LensCrafters Experience, ensuring all patients receive the highest quality optometric care, and driving the store’s key performance indicators by integrating the Brand Story and ensuring flawless execution of the patient experience. Major Duties & Responsibilities Greets customers promptly (within 30 seconds). Answers the telephone within 3 rings in a friendly and courteous manner. Explains all required paperwork, tests, products and services. Attentive to details; reviews prescriptions and/or patient information carefully; identifies special needs and consults with the Optician, Managing Doctor or Retail Management when necessary. Shows patience and courtesy to indecisive or difficult customers and patients. Performs work accurately and thoroughly despite time pressure and customer volume. Identifies situations involving unsatisfied customers and acts quickly for resolution. Demonstrates knowledge of appointment book/scheduling procedures and computer operation/procedures. Handles and files all patient records in an organized and efficient manner in accordance with HIPAA. Places contact lens orders, processes shipments and properly submits invoices for payment. Operates the POS system terminal, inputting customer/patient and prescription information with accuracy. Collects proper payment following company security procedures and retains proper change for a variety of transactions, such as credit cards, layaways, discounts, insurance and coupons. Explains to customers the “One Hour” processing and expected delivery times. Takes pride in the appearance of the store and ensures visual displays are in accordance with company provided guidelines. Maintains a safe working environment for all associates and patients. Responds quickly to changes in store promotions with appropriate staff communications, graphics, and point‑of‑purchase materials. Retail Demonstrates good product knowledge; accurately describes the features and benefits of various lenses and frames. Assists the customer in selecting frames and lenses that are best suited for their vision, lifestyle and budget. Doctor’s Office Performs all pre‑examination testing with accuracy and attention to detail; explains all measurements and answers any questions the patient may have. Utilizing clinical and product knowledge, provides coaching and guidance to patients on the care and handling of contact lenses. Maintains and disinfects contact lens inventory and provides clinical support to the Optometrist as needed. Basic Qualifications High School graduate or equivalent. Strong customer service skills (internal and external). Knowledge of current fashion trends. Strong communicator and listener. Problem‑solving ability. Familiarity with cash register, computers and calculators. Organization skills. Sales skills. Strong basic math skills. Knowledge of office and store merchandise. Preferred Qualifications Previous experience in customer service, retail and/or optical. Strong interpersonal skills. Benefits This posting is for an existing vacancy within our business. Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first‑class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts. Equal Opportunity Employer EssilorLuxottica complies with all applicable laws related to the application and hiring process. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law. #J-18808-Ljbffr