WFM & Escalations Manager: Real-Time Ops Leader
Evolving Solution Services
Evolving Solution Services is seeking a Manager for Workforce Management & Escalations in Oklahoma City. This role encompasses ownership of workforce planning, performance management, and oversight of a small team handling escalated customer issues. The ideal candidate will bring strong workforce management skills, focusing on forecasting, scheduling, and ensuring customer care standards. Candidates should have a minimum of 5 years' experience in a contact center and 2 years in leadership. #J-18808-Ljbffr Evolving Solution Services
Vacancy posted 2 days ago
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