Senior Director, Pharmacy Patient Services

At Johnson & Johnsonwe believe health is everything. Our strength in healthcare innovation empowers us to build aworld where complex diseases are prevented treated and curedwhere treatments are smarter and less invasive andsolutions are our expertise in Innovative Medicine and MedTech we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow and profoundly impact health for more at .

As guided by Our Credo Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson we respect the diversity and dignity of our employees and recognize their merit.

Job Function:

Customer Management

Job Sub Function:

Non-Technical Customer Service

Job Category:

People Leader

All Job Posting Locations:

Titusville New Jersey United States of America

Job Description:

We are searching for the best talent for a Senior Director Pharmacy Patient Services role located in Titusville New Jersey.

About Us

Our expertise in Innovative Medicine is informed and inspired by patients whose insights fuel our science-based advancements. Visionaries like you work on teams that save lives by developing the medicines of tomorrow.

Join us in developing treatments finding cures and pioneering the path from lab to life while championing patients every step of the way.

Learn more at is committed to raising the bar on patient and caregiver experience through our Patient Engagement and Customer Solutions (PECS) organization. The PECS team is accountable for the creation of personalized seamless and supportive experiences for patients starting treatments across the Innovative Medicine portfolio.

The Sr. Director Pharmacy Patient Services is responsible for leading the strategy and program design for the pharmacy channel across the NA portfolio of brands. This includes the development of multi-generational lifecycle plans for distribution and engagement of specialty and retail pharmacies partnership and fee for service strategies and data and technology agreements that support the needs of patients starting resuming or continuing on J&J addition you will be responsible for identifying capabilities partners technologies and innovative programming approaches that allow J&J to become best-in-class in supporting patient engagement through the specialty pharmacy and retail pharmacy this role you must build and maintain strong working relationships with marketing account management commercial excellence patient solutions team value/access/pricing (VAP) teams sales IT procurement legal finance healthcare compliance training policy and advocacy.

Key Responsibilities include but are not limited to:

The Sr. Director Pharmacy Patient Services leads teams in service to our patients. Day-to-day responsibilities for the Director and their team include:

• People Development: Coach develop and motivate direct reports; Support a purpose driven culture through support partners

• Px Strategy & Design: Consult with Px strategy leads to inform the pharmacy channel multi-generational engagement plans including network approach (open preferred closed) and programming strategy; Use market assessments competitive landscapes voice of patient voice of customer and industry trends to inform recommendations for program design and strategic partners

• Px Requirements: Defines partner selection criteria and program requirements that align to patient needs and brand objectives; Leads capabilities discussions and RFP process and contracting in coordination with account management and PECS operations teams

• Operational Excellence: Use patient analytics voice of customer benchmarking market insights and compliance monitoring to continuously optimize program performance (KPI attainment efficiency cycle time); Ensure pharmacy services optimization with J&J Patient Services; Partners with pharmacies to identify and deploy operational enhancements including training technology tools staffing and incentives; Supports sharing of learning and best practices across the portfolio

• Account Management: Partners with national and local account teams to identify strategic partners define shared objectives and identify addressable gaps in patient experience; Influences priorities of account team; Supports contracting efforts; Shape quarterly business reviews with pharmacies

• Program Operations & Compliance: Accountable for program development & launch with pharmacies in accordance with regulations & internal policy. Includes program approvals (legal compliance privacy) negotiation & contracting fair market value assessments SOPs training and compliance monitoring

• Measurement & Reporting: Develops goals and KPIs that reflect patient needs and brand strategies;presents performance summaries (operational impact and financial metrics) and strategic recommendations to PECS leadership team and Px strategy leads

• Budgeting: Builds estimates for financial and people resourcing needs to support pharmacy Px strategy; confirms funding with Px lead; approves programs through pricing committee and fair market value processes; Proactively monitors and manages spend

• Strategic Planning: Monitors trends in policy pharmacy capabilities pharmacy integration and acquisition emerging channels and innovation to inform proactive changes to access and affordability programs

• Culture: Supports a culture of learning smart risk-taking and experimentation within team and through supplier partners

• Diversity Equity and Inclusion: Creates an inclusive and equitable environment in support of the companys commitment to equal employment opportunity and the value of a diverse workforce

• Leadership & Ethics: Model ethicals Credo-based leadership with deep knowledge and respect for legal and compliance requirements

Qualifications

Education and work experience.

• A minimum of a bachelors degree is required

• A minimum of10years of healthcare business experience (e.g. Account Management pharmacy sales marketing payer/access experience operations. analytics) is required.

• A minimum of 5 years of proven performance in leading large cross-functional teams for an enterprise-wide program

• A minimum of 3 years designing developing and implementing patient support programs

• Strong understanding of J&J patient support program requirements industry best practices and healthcare regulations

• Experience in developing maintaining and influencing strategic supplier relationships

• Successful track record of developing talent and leaders

• Experience in at least one of the areas below is required (a mix of experiences across several of these domains is preferred): Strategy development services and/or customer experience marketing working across a matrixed organization capabilities management change management and financial management

Communication. Excellent oral and written communication skills including the ability to manage conflict and defuse difficult situations.

Decision Making. Effectiveness of driving internal leadership-team level dialogue and decision making on technical or challenging topics

Relationship building. Excellent interpersonal skills with a demonstrated track record for forging strong productive relationships with a diverse array of customers and colleagues.

Collaboration. Effectively work in a team environment will require you to coordinate activities and build partnerships across multiple internal/external organizations.

Healthcare and Access Knowledge. Deep understanding of the U.S. Market Access environment and implications for patients navigation of complex benefit designs

Resourcefulness. Skilled in using personal knowledge and any other available resources to resolve problems for customers and ensure their satisfaction.

Accountability. Eager to set ambitious goals and take ownership for results. Proactive defining actions and following through.

Flexibility. Can dynamically adjust priorities due to changing circumstances. An agile learner who is comfortable operating in complex environments.

Travel. This position is based in Titusville NJ and requires up to 20% domestic travel.

The anticipated pay range is $178000 - $307050.

Subject to the terms of their respective plans employees are eligible to participate in the Companys consolidated retirement plan (pension) and savings plan (401(k)).

This position is eligible to participate in the Companys long-term incentive program.

Subject to the terms of their respective policies and date of hire employees are eligible for the following time off benefits:

• Vacation 120 hours per calendar year

• Sick time - 40 hours per calendar year; for employees who reside in the State of Colorado 48 hours per calendar year; for employees who reside in the State of Washington 56 hours per calendar year

• Holiday pay including Floating Holidays 13 days per calendar year

• Work Personal and Family Time - up to 40 hours per calendar year

• Parental Leave 480 hours within one year of the birth/adoption/foster care of a child

• Bereavement Leave 240 hours for an immediate family member: 40 hours for an extended family member per calendar year

• Caregiver Leave 80 hours in a 52-week rolling period10 days

• Volunteer Leave 32 hours per calendar year

• Military Spouse Time-Off 80 hours per calendar year

For additional general information on Company benefits please go to: - & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity age national origin disability protected veteran status or other characteristics protected by federal state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

Johnson and Johnson is committed to providing an interview process that is inclusive of our applicants needs. If you are an individual with a disability and would like to request an accommodation please email the Employee Health Support Center () or contact AskGS to be directed to your accommodation resource.

Required Skills:

Cross-Functional Leadership Healthcare Access Patient Support Programs Supplier Relationship Management Talent Development

Preferred Skills:

Communication Customer Centricity Customer Engagement Customer Satisfaction Customer Service Customer Service Philosophy Customer Support Operations Customer Support Trends Developing Others Give Feedback Inclusive Leadership Leadership Market Research Personalized Services Process Improvements Process Optimization Service Request Management Tactical Planning

Required Experience:

Exec