Sr. Supply Chain Customer Manager

Job Title Sr. Supply Chain Customer Manager Responsibilities Continuously analyze customer feedback and evolving expectations to shape supply chain strategies and delivery outcomes. Ensure customer satisfaction through high OTIF performance and clearly supported recovery dates when service disruptions or backorders occur. Translate end‑to‑end supply chain strategies into actionable processes, policies, and governance that enable a responsive and adaptable operating model. Drive fundamental changes to supply chain practices to align with business growth and changing customer requirements. Identify and influence key value drivers across the end‑to‑end supply chain to improve overall performance, profitability, and service levels. Partner with cross‑functional stakeholders to break down silos and elevate operational excellence. Balance supply and demand through integrated planning, rigorous materials management, and logistics network optimization. Deliver competitive lead times and cost structures while maintaining quality and reliability standards. Lead the advancement of digital supply chain capabilities using real‑time visibility, data transparency, and analytics‑driven decision making. Embed continuous improvement into operations to strengthen performance, resilience, and long‑term scalability. Qualifications 6+ years of experience in end‑to‑end supply chain management, ideally within a regulated industry (e.g., medical devices or healthcare). Strong understanding of logistics management and supply chain planning; experience interacting directly with customers. Exceptional ability to lead by influence, driving results in a matrixed environment across manufacturing, planning, and logistics. Strong proficiency in using data analytics and digital tools to forecast demand and measure operational KPIs. Track record of converting customer feedback and working directly with customers on tangible operational improvements. Bachelor's or master's degree in Business Administration, Project Management, Supply Chain Management, Operations, or related fields. Excellent communication, both written and verbal, with dynamic presentation skills. Must be able to successfully perform the physical, cognitive, and environmental job requirements. Location & Working Arrangement This is an office role requiring full-time presence in the company’s facilities. The position is located in Murrysville, PA or Cambridge, MA . Candidates must reside within commuting distance of one of those locations. US work authorization is a precondition of employment. The company will not consider candidates requiring sponsorship for a work‑authorized visa. Compensation & Benefits Pay range for PA: $121,000 to $193,000. Pay range for MA: $136,000 to $216,000. Compensation includes base salary, potential annual incentive bonus, sales commission, and long‑term incentives. Additional benefits: generous PTO, 401(k) with up to 7% match, HSA with company contribution, stock purchase plan, education reimbursement, and more. EEO Statement Philips is an Equal Employment and Opportunity Employer including Disability/Vets and maintains a drug‑free workplace. #J-18808-Ljbffr Philips