Service Manager - Mobile Technicians

Service Manager Mobile Technicians

Are you an experienced leader looking for an opportunity to join a growing organization specializing in fleet maintenance/management service? Take your career to the next level as a Service Manager Mobile Technicians with Power Group, LLC. We have been in business for over 50 years and serve as your industry-leading provider of preventative maintenance, routine service, and emergency services for a variety of commercial fleet vehicles. For over 50 years Penn Power Group has provided the highest level of OEM Certified service for Detroit Diesel, Allison, Carrier, and TICO through our highly trained technicians at our network of service centers. As our business has continued to grow, we have established a new identity, Penn Power Group Fleet Services, which better defines who we are, what we offer, and how we can best service our customer's needs. We are proud to now deliver that same highest level of service support to all makes and models at your location via our mobile fleet service program.

Requirements:

Base salary to $100k/year with annual bonus

Comprehensive benefits including medical, dental, vision insurance, 401K, etc.

On-going paid training

Responsibilities:

Effective and direct communication in both internal and external capacities 70%

Dispatching/triage with mobile technician team

Process adherence regarding time management, repair time, service SLA's, etc.

Coaching and mentoring mobile technicians to continually adhere to Penn Power Group values, policies and culture

Building relationships with internal outside sales team regarding workload/work needs within territory

Front-line communication with customers relating to needs, performance, challenges, etc.

Utilizing technology and/or computer applications 30%

Daily operation of Microsoft Office Suite to include Microsoft Outlook, Excel, Teams, etc.

Weekly utilization of Penn Power Group specific operating systems to perform payroll functions, repair order creation, repair time management, time management, etc.

Pulling data from PowerBI tool to demonstrate knowledge of territory, team, work needs, etc.

Daily demonstration of knowledge related to State and Federal DOT requirements, regulations and compliance

Accountabilities:

Successfully manage a team of up to 15 technicians within your territory to include front-end and back-end support

Travel to customer and technician locations to conduct QCI's and safety audits as needed

Availability to work flexible hours as required and be on-call in response to emergency situations as needed

Experience:

Ability to demonstrate and/or express knowledge within technical/mechanical applications related to the industry

Demonstrated success with coaching, mentoring and motivating a team within a field operation setting

Ability to work mainly remote - 70% travel within your territory (overnight travel as needed) to visit customers and technicians

Excellent communication and organizational skills

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. Penn Power Group is a federal contractor and has implemented an affirmative action plan to ensure equal employment opportunities for females, minorities, individuals with disabilities, and qualified targeted veterans. We make reasonable accommodation for individuals with disabilities to apply for employment. Contact View email address on click.appcast.io View phone number on click.appcast.io ONLY if you wish to request an accommodation or if you wish to be included in our affirmative action program. Resumes sent to this address will not be accepted.