Collector/Resolution Specialist

Job Description

Job Description

Earn $1,500+ per month in bonuses!
Mostly inbound leads. Grow your career with training and advancement opportunities

Are you a motivated go-getter ready to make an impact? Brock & Scott, PLLC is seeking energetic, results-driven individuals to join our Collections team as Collector/Resolution Specialists. This is a great opportunity for individuals who are motivated by results and enjoy helping customers find solutions.

Many people from a variety of backgrounds have succeeded in this role, so prior collections experience is not required. If you have a high school diploma, a positive attitude, strong communication skills, and a drive to succeed, we will provide the training and support you need to be successful.

What You’ll Do

• Help consumers resolve accounts through professional and respectful interactions by phone, email, and mail.
• Handle primarily inbound calls and assist customers with account questions, payment options, and resolution opportunities.
• Work with consumers to identify appropriate repayment solutions based on account circumstances and applicable policies.
• Track customer communications and maintain accurate, timely account records.
• Recommend appropriate next steps and generate repayment documents when needed.
• Meet established individual and team performance, quality, and attendance goals.
• Provide excellent customer service while maintaining compliance with Firm policies, procedures, and applicable laws and regulations.
• Demonstrate ownership of assigned accounts and work independently to achieve established goals.
• Adapt to changes in policies, procedures, systems, and business needs.