IT/AV Support Technician - Digital Signage

Job Description

Job Description

Build Your Career in Digital Signage

Are you an experienced AV technician ready to move beyond full-time field installation? Or are you an IT support professional looking to expand into AV, digital signage, and systems integration?

This is an opportunity to use the technical skills you already have while building specialized expertise in digital signage and commercial AV technology .

You don't need to be a digital signage expert when you start. We provide extensive training, documentation, instructional videos, hands-on learning, and ongoing support to help you become an expert in our technology, platforms, and systems.

This is a primarily office-based technical position in our Carlsbad headquarters . You'll work with BrightSign media players, networking, hardware, software, AV systems, and multiple digital signage content management platforms. You'll troubleshoot technical issues, configure and test equipment, support customer deployments, and work with internal teams, customers, manufacturers, and technology partners.

For an experienced AV technician, this can be a path from installation into systems integration, technical support, and digital signage expertise . For an IT professional, it's an opportunity to take your existing technical skills into the growing world of digital signage and commercial AV technology .

Responsibilities

• Provide technical support for digital signage, IT/AV hardware, software, networking, and content management systems.
• Troubleshoot and resolve customer issues involving hardware, software, connectivity, configuration, access, and system functionality.
• Configure, test, and prepare BrightSign media players and other equipment for customer deployments.
• Configure network settings, software, CMS accounts, content, and system functionality.
• Learn and become highly knowledgeable in multiple digital signage CMS platforms.
• Provide remote technical support to customers and field technicians by phone, email, and other electronic communication.
• Diagnose complex technical issues and determine whether the root cause is hardware, software, networking, configuration, content, or another system component.
• Work with internal teams, programmers, manufacturers, and technology partners to resolve escalated technical issues.
• Test solutions and validate fixes before they are deployed to customers.
• Document technical issues, troubleshooting steps, resolutions, and customer interactions in ticketing and project management systems.
• Provide customer training and demonstrations on digital signage hardware and software.
• Participate in testing and evaluation of new hardware, software, and digital signage technologies.
• Assist with pre-sales technical demonstrations and project feasibility when needed.
• Support deployment and installation projects through equipment preparation, testing, troubleshooting, and technical coordination.
• Provide occasional local on-site technical support when needed.
• Participate in after-hours support when necessary for customer deployments or international customers.
• Track time spent on customer projects and support activities.

\nCompany Description

Red Dot Digital Media, Inc. is an established digital signage systems integrator based in Carlsbad, California, specializing in national and global deployments of digital signage technology.

Our team helps organizations design, deploy, configure, and support digital signage systems across corporate, education, healthcare, hospitality, government, and retail environments.

We bring together hardware, software, networking, AV technology, content management, programming, systems integration, and technical support to deliver reliable digital signage solutions for our customers.

Our technology ecosystem includes BrightSign media players and leading digital signage and content management platforms including Appspace, Korbyt, Navori, OnSign, Signagelive, and Wallboard. Our multi-platform environment gives our technical team the opportunity to develop expertise across a broad range of digital signage, AV, networking, and systems-integration technologies.

Red Dot works with customers ranging from individual locations to large-scale, multi-location national and international deployments. Our team combines technical expertise with a strong focus on customer service, problem-solving, attention to detail, and delivering solutions that work reliably in the real world.

We are a specialized and growing technology company where employees have the opportunity to develop expertise across digital signage, AV, IT, networking, software, and systems integration while working with a wide range of technologies and customer environments.

Company Description

Red Dot Digital Media, Inc. is an established digital signage systems integrator based in Carlsbad, California, specializing in national and global deployments of digital signage technology.\n\nOur team helps organizations design, deploy, configure, and support digital signage systems across corporate, education, healthcare, hospitality, government, and retail environments.\n\nWe bring together hardware, software, networking, AV technology, content management, programming, systems integration, and technical support to deliver reliable digital signage solutions for our customers.\n\nOur technology ecosystem includes BrightSign media players and leading digital signage and content management platforms including Appspace, Korbyt, Navori, OnSign, Signagelive, and Wallboard. Our multi-platform environment gives our technical team the opportunity to develop expertise across a broad range of digital signage, AV, networking, and systems-integration technologies.\n\nRed Dot works with customers ranging from individual locations to large-scale, multi-location national and international deployments. Our team combines technical expertise with a strong focus on customer service, problem-solving, attention to detail, and delivering solutions that work reliably in the real world.\n\nWe are a specialized and growing technology company where employees have the opportunity to develop expertise across digital signage, AV, IT, networking, software, and systems integration while working with a wide range of technologies and customer environments.