Enrollment Specialist

Marketplace Facilitated Enroller

Job Description

The Marketplace Facilitated Enroller educates and assists individuals and families with the enrollment and recertification process for On and Off Marketplace health insurance products. This role combines hands-on enrollment support with outreach and business development activities aimed at increasing education, awareness, retention, and membership growth among small businesses, community agencies, and local organizations within an assigned territory.

Responsibilities

• Educate individuals, families, and community members on the full portfolio of health insurance products, including Child Health Plus, Essential Plan, Medicaid/Medicaid Managed Care, and Qualified Health Plans, as well as associated benefits and costs.

• Assist applicants with the enrollment and recertification process for On and Off Marketplace health insurance products, ensuring accurate completion of applications and required documentation.

• Collect and review family income and household information to help determine eligibility for health insurance programs, including Adjusted Premium Tax Credits and Cost Sharing for individuals and families.

• Support applicants in securing and providing documentation needed to verify age, residency, and income as required by the Marketplace.

• Communicate health insurance program options and fundamentals in a clear, understandable manner based on analysis of each applicant’s situation.

• Act as a member advocate to the Marketplace, applying Marketplace rules and regulations to individual situations and maintaining open communication on application status and requirements.

• Read, interpret, and apply the Marketplace Facilitated Enroller Training Manual rules and regulations when working with current or potential members.

• Communicate application and eligibility requirements in more than one language to better serve diverse community populations.

• Calculate and compare financial information required during enrollment, including recognizing and interpreting tax returns and three months of financial statements for self-employed applicants.

• Interpret complex instructions from the Marketplace Facilitated Enroller Training Manual to guide and assist applicants through the enrollment process.

• Provide critical assessment and analysis that impacts insurance enrollment decisions for families and children.

• Present eligibility criteria, enrollment processes, and available health insurance products to community audiences, including small businesses, local agencies, and grassroots organizations.

• Establish trusted relationships with community influencers, local agencies, and organizations through participation in health fairs, community events, and other outreach activities.

• Proactively reach out to local businesses within the assigned territory to educate them on health care offerings and state regulations, and to increase awareness of available health insurance options.

• Participate in department business strategy sessions and provide feedback from the customer’s perspective, including competitive intelligence gathered in the field.

• Improve customer retention through effective onboarding practices defined as part of the assister process, ensuring a smooth transition into coverage for new members.

• Meet with applicants at designated locations that provide additional Marketplace Facilitated Enroller resource backup to support complex cases and high-volume periods.

• Attend annual regional enrollment events to stay current on new information, regulatory changes, and product updates relevant to upcoming annual enrollment periods.

• Back up team members as needed, including coverage for vacations, last-minute appointment changes, and outreach events, to ensure continuous service to applicants and community partners.

• Maintain thorough, accurate data entry and documentation in client relationship management tools and other technical applications used to track enrollment activities and member interactions.

• Stay up to date on developments related to health insurance programs, marketplace regulations, and enrollment processes by attending meetings, seminars, workshops, and engaging in independent study.

Essential Skills

• High School Diploma and 1–2 years of experience, preferably in Marketplace Facilitated Enroller work, customer service, or sales.

• New York State Marketplace Facilitated Enroller (MFE) training and certification.

• New York State Life, Accident, and Health (LAH) license.

• Thorough knowledge of Child Health Plus, Essential Plan, Medicaid/Medicaid Managed Care, and Individual Market Qualified Health Plans.

• Ability to work independently without close supervision while managing multiple tasks and priorities.

• Strong attention to detail and excellent organizational skills.

• Ability to evaluate member needs and research issues through to resolution.

• Ability to identify and manage enrollment barriers encountered by applicants and collaborate with applicants and the Marketplace to resolve issues.

• Demonstrated ability to present to community organizations on health insurance mandates, enrollment processes, and available products.

• Ability to communicate application and eligibility requirements in more than one language.

• Proficiency with MS Office applications, including Word, Excel, and Access.

• Ability to use email and calendar tools such as Lotus Notes or similar systems.

• Capability to learn and effectively use client relationship management (CRM) tools and other technical applications.

• Strong front-facing customer service skills, with the ability to build trust and rapport with diverse community members.

• Solid sales skills to support outreach, education, and membership growth.

• Ability to accurately calculate and compare financial information, including interpreting tax returns and financial statements for self-employed individuals.

Work Environment

This role is 100% on-site, working Monday through Friday from 8:00 a.m. to 4:30 p.m. The first hour of each day is dedicated to planning and preparation, with public-facing services beginning at 9:00 a.m.

Job Type & Location

This is a Contract position based out of Buffalo, NY.

Pay and Benefits

The pay range for this position is $20.00 - $22.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Buffalo,NY.

Application Deadline

This position is anticipated to close on Aug 14, 2026.

About Aston Carter

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® Platinum Award winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email View email address on click.appcast.io (%View email address on click.appcast.io) for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.