HVAC Dispatcher
$20 per hourChristian HVAC
HVAC Dispatcher
Christian Home Services is seeking a highly organized and customer-focused HVAC Dispatcher to coordinate daily service operations for our residential HVAC, plumbing, and electrical divisions. The Dispatcher serves as the communication hub between customers, technicians, and management, ensuring efficient scheduling, optimal route planning, and exceptional customer service.
Key Responsibilities
- Schedule and dispatch HVAC, plumbing, and electrical service calls based on technician availability, skill set, location, and customer needs.
- Monitor and adjust technician schedules throughout the day to maximize efficiency and minimize downtime.
- Communicate with customers regarding appointment confirmations, technician arrival times, delays, and service updates.
- Coordinate emergency and priority service calls while maintaining overall schedule productivity.
- Maintain accurate service records, customer information, and work order details within the company's dispatching software.
- Collaborate with service managers to ensure proper technician utilization and workload balancing.
- Track technician status throughout the day and provide operational support when needed.
- Review completed service calls for accuracy and proper documentation.
- Assist in generating daily performance reports and key operational metrics.
- Deliver outstanding customer service that reflects the company's Christian values and commitment to excellence.
Qualifications
- Previous dispatching, scheduling, customer service, or service coordination experience preferred.
- Experience in HVAC, plumbing, electrical, home services, or a related field is highly desirable.
- Strong organizational and multitasking abilities in a fast-paced environment.
- Excellent verbal and written communication skills.
- Proficiency with scheduling software, CRM systems, and Microsoft Office applications.
- Ability to prioritize competing demands and make sound decisions under pressure.
- Strong attention to detail and problem-solving skills.
- High school diploma or equivalent required.
Preferred Skills
- Knowledge of residential HVAC, plumbing, and electrical service operations.
- Experience with ServiceTitan or similar field service management software.
- Route optimization and workforce scheduling experience.
- Customer conflict resolution and relationship management skills.
Key Performance Indicators (KPIs)
- Technician utilization rate
- Schedule efficiency and completion rate
- Same-day service fulfillment
- Customer satisfaction scores
- On-time arrival percentages
- Revenue per technician per day
- Average response time for dispatch requests
Core Values
The ideal candidate will demonstrate:
- Integrity and accountability
- Compassionate customer service
- Teamwork and collaboration
- Professionalism
- Commitment to excellence
- Respect for the Christian values and mission of the organization
Work Environment: Office-based position with frequent communication between customers, technicians, and management. May require occasional evening or weekend availability during peak service seasons.
Christian Home Services May conduct a pre-employment background check and drug test, subject to applicable law
Posted Min Pay Rate
USD $20.00/Hr.
Posted Max Pay Rate
USD $26.00/Hr.
Christian HVACVacancy posted 2 days ago
Similar jobs that could be interesting for youBased on the HVAC Dispatcher in West Chester, PA vacancy
$18 - $23 per hour
A leading HVAC service provider in Exton is seeking a Dispatcher to schedule and route technicians efficiently. The ideal candidate will possess dispatch experience, strong communication skills, and a commitment to exceptional customer service. Responsibilities include...SuggestedHourly payWork at office$20 per hour
...Dispatcher Position Christian Heating Cooling Plumbing & Electrical is looking for a detail-oriented Dispatcher to coordinate service... ...quickly and problem-solve under pressure. Familiarity with HVAC, plumbing, and electrical services (preferred but not required)...SuggestedWork at officeRotating shift$18 - $23 per hour
...Dispatcher Position UGI Heating, Cooling & Plumbing has served homeowners in Pennsylvania for over a century. Our team of talented, experienced... ...and continuously trained technicians specialize in residential HVAC services. UGI was acquired by HomeServe in 2020. HomeServe, a...SuggestedHourly payCasual workWork at office- A leading HVAC service provider is seeking a Dispatcher to coordinate logistics for installation and ensure excellent customer service. This role involves notifying customers about parts, assisting technicians, managing workloads, and creating work orders. Candidates should...Suggested
- ...Dispatcher The Dispatcher is responsible for assisting in maintaining the safe, reliable, and on-time performance of Chester County Community Transit. This position is responsible for dispatching drivers to cover prepared schedules and mitigate absenteeism according...SuggestedWork at officeShift work
Chester County of Pennsylvania
West Chester, PA1 day ago - ...Dispatcher/Customer Service Coordinator Horizon Services, a dynamic, rapidly-growing HVAC and Plumbing company, is growing again! We are seeking a highly skilled Customer Service Coordinator/Dispatcher to join our team at our Audubon, PA location. Our associates...Work at office
- ...and fostering a supportive work environment where every team member is valued. Role Overview We are looking for a dependable Dispatcher/Operator to join the UAS Central Monitoring Station team. You will be responsible for monitoring alarm signals, live video feeds,...Local areaShift workNight shiftWeekend work
Zeus Fire and Security
Paoli, PA3 days ago $36 - $39 per hour
Description: Looking for a career that truly impacts young lives? If youre passionate about supporting children with mental Health challenges, behavioral health challenges, emotional and social challenges, or autism, COMHAR invites you to join our team and make a ...Hourly payDaily paidFull timeLocal areaCOMHAR
Broomall, PA4 days ago- ...Paid time off ~401(k) matching ~ Dental insurance As a Customer Service Representative & Dispatcher , you are a key member of the team and represent Home HVAC Services on support calls. You are responsible for handling service requests and customer complaints...Work at office
$750 per week
ApexFocusGroup collaborates with research firms, universities, and trusted brands to gather genuine consumer insights. We help connect everyday people with flexible remote market research opportunities that influence real products, services, and customer experiences.Role...Part timeCasual workRemote workFlexible hoursAFG
West Chester, PA2 days ago- Call Center Representative Sun East Federal Credit Union of Aston, PA is seeking a Call Center Representative to join our team. Are you a self-starter with call center experience who is interested in beginning a rewarding career in the financial industry with a growing...Work at officeLocal areaMonday to FridayFlexible hoursShift workAfternoon shiftWeekday work
$15 - $17 per hour
Overview Scope of Responsibilities: Demonstrates skillset and knowledge of Kinney Drugs retail pharmacy resources, within their respective platforms, to effectively answer and document patient related inquiries, complete patient updates and service patient and store requests...Minimum wageLocal area- MTM LLC is seeking a Brand Ambassador to create a positive customer experience and promote our brand at various community events, fairs, and festivals. The role involves engaging with attendees, answering questions, and generating qualified leads for our sales team. The...
$85k - $120k
...ideal for professionals with experience in: Roofing sales Storm restoration sales Home improvement sales Solar sales HVAC sales Construction sales Automotive sales Any high-ticket closing environment Successful candidates are competitive,...
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to HVAC Dispatcher. Be the first to apply!
Related searches
- service technician hvac West Chester, PA
- mechanic hvac West Chester, PA
- hvac plumbing West Chester, PA
- heating air West Chester, PA
- hvac paid training West Chester, PA
- hvac office West Chester, PA
- hvac designer West Chester, PA
- hvac account manager West Chester, PA
- hvac service manager West Chester, PA
- hvac teacher West Chester, PA