Patient Access Coordinator

Patient Care Coordinator

You're the first voice our patients hear and the person who keeps a physician's, advanced practice providers, and physical therapist day running on time. Every call you answer, every appointment you schedule, and every insurance detail you verify sets the tone for a patient's entire experience with us. If you like solving problems on the fly and want a job where your organization skills actually matter to people's health care, this is it.

Answer incoming calls and give patients a genuinely helpful first impression

Register new patients and keep demographic information current for established ones

Schedule, reschedule, and cancel appointments, and keep physician schedules accurate so every patient gets seen

Verify insurance eligibility before appointments happen, not after

Manage incoming and outgoing referrals, including logging and correspondence

Work with patients, physicians, and staff at outside facilities to keep information moving accurately and on time

Prep documentation for upcoming visits and request outside records and images ahead of time

Maintain HIPAA-compliant patient confidentiality in every interaction

Work a daily task list and keep on top of it

Help grow patient portal participation

Support Telehealth patients with scheduling and setup

Scan medical records for new patients ahead of their visits

Send new patient paperwork through Health Asyst and walk patients through any technical hiccups

Someone who stays calm on a busy phone line, pays attention to detail, and treats every patient interaction like it matters, because it does. Prior medical office or scheduling experience helps, but a strong work ethic and a real interest in patient care go a long way too.

Reliable attendance and punctuality

Strong organizational skills and follow-through

Ability to read, write, and communicate clearly with patients, providers, and staff

Comfortable juggling multiple tasks and priorities in a fast paced clinic environment

Ability to sit for extended periods

Nebraska Spine + Pain Center