Benefit Services Representative

Job Description

Job Description

We are seeking a detail-oriented Benefits Services Representative to join a company in Spokane, Washington. This position is fully onsite , Monday-Friday. This role involves providing customer service, processing benefits information, resolving inquiries, and ensuring records are accurate and up to date.

Responsibilities

• Respond to employee and client inquiries regarding benefits, eligibility, enrollment, coverage, and plan information.
• Assist with benefits enrollment, changes, and life event updates.
• Process benefits documentation, applications, and other administrative requests accurately and within established deadlines.
• Maintain accurate employee records and update benefits information in internal systems.
• Research and resolve benefits-related issues, escalating complex questions when necessary.
• Communicate with insurance providers, benefits administrators, and internal departments to resolve discrepancies.
• Protect confidential employee and benefits information.
• Provide timely, professional customer service while managing multiple requests and competing priorities.

• Experience performing administrative support duties in an office or HR-related setting.
• Strong data entry skills with the ability to work quickly without sacrificing accuracy.
• Comfort using computers, business software, and online systems to complete daily tasks.
• High attention to detail when reviewing, updating, and validating information.
• Ability to manage a short-term workload effectively and meet assignment deadlines.
• Clear communication skills and a dependable, detail-focused approach to work.