Sr. Manager, Program and Project Management-Pharmacy Accounts and Sales Support

Sr. Manager, Program and Project Management

The Pharmacy team provides pharmacy benefit management services and strategies to support Blue Shield of California's affordability and membership goals. The Sr. Manager, Program and Project Management will provide pharmacy accounts and sales support and will report to the Director, Pharmacy Services. In this role, you will support pharmacy membership growth and retention strategies and initiatives. Additionally, this role is responsible for the leadership of the pharmacy accounts and sales support team to support employer group account management and client renewal, as well as new membership acquisition activities for fully insured and self-funded pharmacy membership. This role will also play a critical part in supporting pharmacy products and initiative strategies development. Our leadership model is about developing great leaders at all levels and creating opportunities for our people to grow – personally, professionally, and financially. We are looking for leaders that are energized by creative and critical thinking, building and sustaining high-performing teams, getting results the right way, and fostering continuous learning.

Our leadership model is about developing great leaders at all levels and creating opportunities for our people to grow – personally, professionally, and financially. We are looking for leaders that are energized by creative and critical thinking, building and sustaining high-performing teams, getting results the right way, and fostering continuous learning.

Responsibilities

In this role, you will:

• Partner with business unit teams to support planning and develop pharmacy strategies that align with business unit growth and profitability objectives
• Partner with business unit sales and manage team to develop and complete competitive pharmacy request for proposal (RFP) strategies and responses
• Partner with underwriting to develop pharmacy pricing and guarantee strategy approach for self-funded groups to improve competitive position
• Lead development and maintenance of integrated pharmacy value story to support membership growth and retention
• Manage team and work cross-functionally as needed to manage and resolve pharmacy client issues, respond to day-to-day client inquiries and ensure client contract guarantees and deliverables are met
• Manage team to provide pharmacy consultative support, and support development of training tools, presentations, sales collaterals on pharmacy product offerings and value proposition as needed to support sales
• Actively participate in client renewals, brokers meetings, and finalist presentation as needed to promote pharmacy value proposition

Qualifications

In this role, you will need:

• A college degree or equivalent experience
• 10 years of prior relevant experience, including 4 years of management experience
• Prior experience in presenting pharmacy program value and observations to clients, brokers, and consultants
• Prior experience in pharmacy benefit client contracting with understanding of pharmacy contracting tactics and marketplace requirements
• Excellent presentation, verbal, and written skills with the ability to understand and convey complex ideas to audience with diverse backgrounds is preferred
• Strong business acumen with proven experience in strategy development and planning is preferred
• Proficiency in MS Office, particularly MS Word, PowerPoint, and Excel is preferred

This role requires employees to be in-office based on our hybrid workplace model, balancing purposeful in-person collaboration with flexibility. For most teams, this means coming into office two days each week. Employees living more than 50 miles from an office location will work with their manager to determine in-office time based on business need.