Operations Manager - RTS Insurance Solutions

Sales Operations ManagerRTS is part of Shamrock Trading Corporation, a family of brands that has been serving the transportation and logistics industries since 1986. Shamrock offers factoring solutions, export financing, third-party logistics, a fuel card program and trucking technology.Shamrock's mission since the start has been to create value and success for our customers, our partners and our people. Strong ethics, dedication to our customers and close attention to the marketplace are critical to the success and growth of the Shamrock brands. Shamrock is headquartered in Overland Park, Kansas, with multiple offices throughout the U.S. Overland Park is a great place to live, work and play, being conveniently located within driving distance of everything Kansas City has to offer. Housed within the heart of Overland Park, our offices include 4 gorgeous towers on the East and West sides of Metcalf Ave. With a heavy community presence and a winning culture, Shamrock is a great place to work in Overland ParkOur award-winning culture is a testament to our commitment to growth, recognition and empowerment. From day one, we prioritize employees first, encouraging them to think and act like owners and providing endless opportunities for growth and self-development, both personally and professionally. Shamrock has been recognized as one of America's 2025 "Most Loved Workplaces" by Newsweek.At Shamrock, we hire bright, ambitious people and give them the tools they need for a successful, long-term career here. Shamrock also offers a premier set of benefits for employees and their families:Unlimited Earnings: Uncapped commission, competitive base salary and ongoing opportunities to advance your professional careerMedical: Fully paid healthcare, dental and vision premiums for employees and eligible dependents, and gym benefitsFinancial: Generous company 401(k) contributions, employee stock ownership after one year and free resources to build long-term financial securityRecognition and Awards: Sales incentives, quarterly employee awards and opportunities to celebrate individual and team successWork-Life Balance: Competitive PTO, fully paid time off for holidays and opportunities to volunteer within your communityRegular onsite attendance is an essential function of this position. The role requires direct collaboration with cross-functional teams, real-time problem-solving, and timely responses to customer and operational needs. As a customer-facing position, onsite presence facilitates efficient communication with colleagues and subject matter experts, enabling effective service delivery and faster resolution of customer inquiries and issues. The role also requires participation in team meetings, operational processes, and occasional onsite trainings that are critical to achieving customer service objectives.About the RoleShamrock Trading Corporation and RTS Insurance Solutions are seeking an experienced Sales Operations Manager to lead and optimize the day-to-day operations of our Commercial Transportation Insurance division. The Sales Operations Manager will lead the Service Team consisting of Account Managers, Account Specialists, and Market Placement Specialists supporting the Producers to help grow our book.The ideal candidate will bring a strong background in commercial transportation insurance and proven experience managing agency operations, quality control, service teams, building business relationships with, and insurance workflows. This leader will partner closely with Director of Sales and Senior Vice President of Sales to create scalable processes, drive operational efficiency, and deliver exceptional service to trucking and transportation clients.What You'll DoLead the daily operations of the division, ensuring efficient execution of client service, policy administration, and renewal activities, develop, implement, and continuously improve operational processes that support growth, profitability, and customer satisfactionAnalyze trends and identify opportunities to improve agency performance, productivity, and scalabilityOversee policy servicing activities including endorsements, policy issuance, audits, renewals, certificates, and account maintenanceMonitor renewal pipelines and servicing workflows to ensure timely execution and client retentionBuild and maintain strong relationships with insurance carriers, underwriters, wholesalers, and agency partnersMonitor market conditions, carrier appetite, underwriting trends, and transportation insurance developmentsEnsure compliance with agency procedures, regulatory requirements, licensing standards, and carrier guidelinesWhat You'll Bring3+ years of commercial insurance experience supporting transportation, trucking, or fleet insurance operations, along with operations management experience within an insurance agency, brokerage, MGA, or carrier environment.Strong knowledge of policy administration, renewals, endorsements, certificates of insurance, loss runs, audits, and carrier managementDemonstrated ability to develop operational processes, improve efficiencies, and lead organizational changeExperience with Applied Epic, AMS360, Salesforce, HubSpot, or similar platforms.Exceptional leadership, communication, and relationship-building skillsSelf-directed with the ability to thrive in a fast-paced, high-growth environmentActive Property & Casualty (P&C) insurance license required or ability to obtain upon hireApply Today!We're so excited to connect with you! If you want to work with forward-thinking people in an award-winning culture, submit your application today.