Principal Product Manager, CX Products
$135k - $180kFull-time
Newfold Digital
Role Description
This is a Principal Product Manager role for someone who is deeply customer-centric, highly data-driven, and excited about using AI to simplify and personalize customer journeys.
- Own and evolve the customer login and portal experience, balancing usability, security, and scale.
- Lead customer discovery with SMB users to uncover friction, unmet needs, and opportunities.
- Define and execute a clear product vision, strategy, and roadmap for customer experience and AI-driven features.
- Partner closely with UX, engineering, data, and AI teams to design intuitive, scalable experiences.
- Use data, experimentation, and customer insights to drive prioritization and continuous improvement.
- Thoughtfully integrate AI into the customer experience (personalization, automation, self-service).
- Act as the voice of the customer, advocating for clarity, simplicity, and usability across the product.
Qualifications
- 5+ years of product management experience, with a strong focus on customer experience or UX-led products.
- Proven experience owning core customer journeys (login, onboarding, portals, dashboards).
- Experience serving SMB customers; background in SaaS, software, eCommerce, or retail preferred.
- Highly data-driven, with hands-on experience using analytics, experimentation, and metrics.
- Comfortable in a PM / UX hybrid role, collaborating closely with designers and engineers.
- Experience building or using AI-powered features, or strong personal use of AI tools in your workflow.
- A “vibe coding” mindset—collaborative, iterative, and hands-on with engineering.
- Thrive in fast-paced, ambiguous environments.
Requirements
- Experience modernizing customer portals or authentication flows.
- Exposure to AI-driven personalization, automation, or self-service.
- UX or design background, or deep experience partnering with design teams.
- Familiarity with experimentation frameworks (A/B testing, feature flags).
Benefits
- Work-life balance.
- Excellent Health Insurance options: HSA, Medical, Dental, Vision.
- Matching 401K.
- Life/AD&D/STD/LTD insurance.
- Tuition Reimbursement.
- Pet Insurance.
- Generous vacation policy.
- Opportunities for learning and career growth.
Vacancy posted 13 hours ago
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