Desktop Engineer

Desktop Engineer

Location: Dearborn, MI FTE

Install / upgrade windows 11 on Laptops and Desktops.

Troubleshoot and fix all OS issues.

Troubleshoot and fix all Laptop and Desktop hardware issues.

Install and configure hardware and software

Respond to tickets in accordance with SLA guidelines

Record, track, and document the help desk request problem solving process including actions taken through to the final resolution

Respond in timely manner to requests and issues

Repair and replace equipment as needed

Provide onsite and remote support to end users

Assist in AV setups as needed for meetings

Assist new hire training for basic IT needs.

Set up new workstations for users (deploying equipment, checking over account setups).

Heavy use of Windows and Mac OS devices

Ability to work in Active Directory

Create documentation for staff for training purposes

Resolve Tier 1 support tickets

Able to troubleshoot Microsoft Products (excel, word, powerpoint, etc)

Familiar with Microsoft Admin center is a plus

Excellent Customer Service soft skills

Familiar with basic deployment, networking, security, and enterprise computer concepts.