Honda Service Advisor

Job Description

Job Description

Automotive Service Advisor - Honda of Libertyville

Honda of Libertyville, part of the Murgado Automotive Group, is hiring an experienced Automotive Service Advisor to join our service team in Libertyville, IL. This role is ideal for a customer-focused professional who enjoys building relationships, coordinating repairs, and helping drivers feel confident about their vehicle service experience.

As a Service Advisor, you will be the main point of contact between our customers and technicians. You will greet customers, listen to their concerns, explain recommended repairs, prepare estimates, and keep customers updated throughout the service process.

Responsibilities

• Welcome customers to the service department and provide a professional, helpful experience.
• Listen to customer concerns and document vehicle issues accurately.
• Review technician recommendations and clearly explain needed maintenance or repairs.
• Prepare service estimates, obtain customer approvals, and communicate pricing and timelines.
• Schedule service appointments and keep customers informed throughout the repair process.
• Maintain accurate service records and customer communication notes.
• Partner with technicians, parts, and service management to ensure timely, high-quality repairs.
• Support customer satisfaction by following up, resolving concerns, and delivering excellent service.

Qualifications

• Previous experience as an Automotive Service Advisor, Service Writer, or in a customer-facing automotive service role preferred.
• Strong communication, organization, and customer service skills.
• Ability to explain service recommendations clearly and professionally.
• Knowledge of automotive maintenance and repair processes.
• Comfortable working in a fast-paced service lane environment.
• Proficiency with computers and automotive service software.
• Valid driver’s license and a clean driving record preferred.

What We Offer

• Competitive compensation with bonus opportunities.
• Comprehensive benefits package, including health insurance and retirement plan options.
• Ongoing training and career development.
• Supportive team environment with growth opportunities.
• Access to modern tools, technology, and resources.
• Opportunity to grow with Honda of Libertyville and the Murgado Automotive Group.

Apply Today

If you are a motivated Automotive Service Advisor who is passionate about customer service and the automotive industry, we want to hear from you. Apply today through Indeed to join the Honda of Libertyville service team.

Salary dependent on experience and performance.

Murgado Automotive Group is an equal opportunity employer. Murgado Automotive Group does not discriminate in employment on account of race/ethnicity, color, religion, national origin, gender, sexual orientation/transgender status, age disability, martial/parental status, citizenship status, military status, political affiliation and/or beliefs, pregnancy, order of protection status or other non-merit status.

We are an employer who participates in the E-verify program with the Department of Homeland and Security.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.