Service Writer

Job Description

Job Description

Service Writer – High-Volume Automotive Sales & CoordinationWho Thrives Here | Service Writer Qualifications

Our elite Service Writers are the engine of our front office. We are looking for competitive, disciplined automotive sales professionals who thrive in a high-pressure, customer-centric environment. We've found our most successful Service Writers often come from these backgrounds:

• Automotive Service Writers: Individuals with 3+ years of experience in a high performing and/or high volume automotive repair shop.

• Former Collegiate Athletes: Individuals who possess the mental toughness, competitive drive, and coachability to win every day.

• Dealership Pros: Experienced Service Writers or Advisors looking for the autonomy of an independent shop and a high-performance team.

• Sales Powerhouses: Natural closers who love performance-based environments and are motivated by hitting their numbers.

• Car Enthusiasts: People who have a deep passion for the industry and can translate complex repairs into simple solutions for customers.

We value hunger, absolute accountability, and the professional discipline to master a proven system.

Qualifications

• Individuals with 3+ years of experience as an Automotive Service Advisor, Service Writer, or in Automotive Sales

• Have a valid driver's license
  
• Individuals who are comfortable working in a performance-based environment where a portion of their compensation is tied to sales targets and KPIs

• Individuals who have high energy and are consistently punctual in a fast-paced shop environment

• Individuals who demonstrate mental toughness and coachability
  

As a Service Writer, you are the primary link between the shop floor and the customer. You don't just "take orders"-you manage the flow and drive the revenue. Your daily focus includes:

• Lead the Front-of-House: Take full ownership of the guest experience, from the initial greeting to the final vehicle delivery.

• Precision Documentation: Write and manage service orders with obsessive accuracy and timeliness.

• Expert Recommendations: Deliver clear, confident repair solutions to customers, building trust through expertise.

• Technical Synergy: Collaborate daily with Technicians to ensure workflow efficiency and maximum shop production.

• Consultative Selling: Educate customers on the "why" behind the work and upsell services to ensure vehicle safety and shop profitability.

• Process Discipline: Follow our proven service process to guarantee a consistent, high-standard result every time.

This isn't just a job - this is a career-building opportunity with a fast-scaling company that offers industry-leading benefits:

• TOP EARNERS MAKE $125K+: Highly competitive base salary, aggressive performance bonuses, and a 401(k) with up to 4% matching

• Elite Professional Coaching: Access to high-level training to ensure you are constantly advancing

• 5-DAY WORK WEEK for a reliable work-life balance

• Operational Excellence: Top-tier management that leads with positivity and extreme efficiency

• Total Security: Comprehensive healthcare benefits for you and your family

• Culture & Perks: A fast-growing independent shop with a family environment, culture of accountability, teamwork, respect, and Free Lunch Fridays

At Nealey Tire & Auto in Rockville, MD, we don't just talk about growth - we live it. If you're hungry to learn, build, and win, this is where you belong.

About Us

At Nealey Tire & Auto, we're not just fixing cars- we're building one of the most respected and fastest-growing automotive service companies in Maryland. With five thriving locations (and more on the way), we've built a reputation on integrity, performance, and a proven system that delivers results.

We're looking for an Automotive Service Writer who wants to be rewarded for their output. If you are punctual, energetic, and ready to win, you'll fit right in.