Technical Product Support Specialist (Water Systems)

Org Marketing Statement


At Parker Hannifin's Bioscience & Water Filtration Division, we provide reliable clean water solutions using advanced reverse osmosis technology. Our Water makers filter, purify, discharge, recapture, and reuse industrial, process, and sea water to meet the highest standards.

Our Expertise

With over 40 years of experience, we serve diverse sectors including:

• Commercial Marine
  
• Off-Shore Oil & Gas
  
• Leisure Marine
  
• Clean Technology
  
• Disaster Recovery
  

Our renowned brands, such as Offshore Marine Labs, Village Marine, Sea Recovery, and Horizon Reverse Osmosis, showcase our industry-leading capabilities.

Why Join Us?

• Innovative Technology: Work with cutting-edge water purification solutions.
  
• Diverse Projects: Engage in various industries from defense to disaster recovery.
  
• Professional Growth: Enjoy a culture of continuous learning and development.
  
• Meaningful Impact: Help ensure access to clean water globally.

Be Part of Our Mission

Join us in making the world safer for future generations through sustainable water purification solutions.

Position Summary


Parker Hannifin - Bioscience & Water Filtration Division located in Carson, CA, is seeking a Technical Product Support Specialist (Water Systems) to coordinate the resolution of technical issues with internal and external customers. This role Interacts with manufacturing, engineering, accounting and customer service personnel as well as other technical support and technical services team members. This role directly supports the sales team and interacts with customers at multiple levels.

Responsibilities

• Identifies technical solutions to satisfy customer issues while maximizing the commercial interest of Parker.
  
• Responds to inquiries from distributors, OEM customers and end users with a wide range of product and applications questions or requests.
  
• Liaisons with appropriate team members to authorize warranty repairs, solicit customer purchase orders for non-warranty repairs and informs customers of installation issues that need to be rectified for proper operation of the product.
  
• Liaisons with Manufacturing and Engineering Departments on matters regarding product performance, product design and product quality. Provides input in new product design and development.
  
• Supports Accounting Department in confirming disposition of credit for returned product.
  
• Supports Customer Service Department in technical matters beyond the scope of the Customer Service Representative function.
  
• Assists in the training of new Territory Managers, new Customer Service Representatives and new Applications Engineers.
  
• Develops methods to capture technical knowledge and store it in retrievable electronic format.
  
• Investigates and resolves claims or complaints by collecting and analyzing information.
  
  
• Coordinates with relevant functions on technical and/or quality issues; resolves customer complaints concerning invoices or billing discrepancies; research account histories to assist in collection activities
  
• Determines the need for amendments or extensions to warranty or service agreements.
  
• Determines when customer requested changes are out-of-scope. May confer with management regarding customer credits and precedent-setting decisions.
  

Qualifications


Qualifications

• Bachelor's Degree, preferably in a science or engineering discipline, preferred.
  
  
• Minimum five (5) years of experience in technical service/customer support or call center capacity (Sea Water Reverse Osmosis Marine Applications preferred).
  
• Good organizational, analytical and interpersonal skills (written and oral).
  
• Technical aptitude and experience for mechanical and chemical applications.
  
• Influence on decision-making process.
  
• Ability to read a technical drawing.
  
• May include up to 30% travel for customer visits, training and personal development opportunities.
  
• Working knowledge of general Sales, Marketing and Business functions.
  
  

Knowledge, Skills and Abilities

• Knowledge, Skills and Abilities thorough knowledge of warranty and maintenance agreements, industry practices, regulations, and policies.
  
• Knowledge of legal and regulatory requirements related to government procurement.
  
  
• May require knowledge of international trade and export requirements.
  
• Ability to effectively assess, lead, and implement continuous improvement in critical and/or high-impact areas.
  
  
• Proficient with standard business application software and specialized data analysis or materials systems (e.g. electronic data interface (EDI) or manufacturing resource planning (MRP) systems).
  
  
• Ability to work on a variety of problems of diverse scope and complexity where analysis and evaluation of various outcomes require tradeoffs; solve a wide range of difficult problems in imaginative and practical ways; evaluate alternative solutions that may require coordination across multiple teams.
  
  
• Ability to establish goals and objectives to complete projects.
  
• Ability to read, analyze, and interpret policies and contracts or agreements, and recommend changes to procedures.
  
  
• Ability to respond to significant inquiries or complaints from customers, regulatory agencies, or members of the business community.
  
  
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
  
  
• Ability to negotiate effectively to obtain best prices and terms on repairing, replacing, and delivering products and services. Ability to effectively communicate and present information to team members, team leaders, customers, and top management.
  
  
• Ability to effectively demonstrate team member competencies and participate in goal setting, performance feedback, and self-development activities.

Conditions of Employment


This position is subject to meeting U.S. export compliance and/or U.S. Government contracting citizenship eligibility requirements.

Parker Hannifin


Parker Hannifin is a Fortune 250 global leader in motion and control technologies. For more than a century, we've enabled engineering breakthroughs that make energy cleaner, transportation safer, medical treatments more effective, and manufacturing more efficient.

With empowered team members in more than 40 countries, Parker serves customers across aerospace & defense, energy, HVAC & refrigeration, in-plant & industrial equipment, off-highway and transportation.

Our scale is global, but our purpose is personal. We enable breakthroughs that improve lives, strengthen communities and create a brighter future.

Our Purpose - Enabling Engineering Breakthroughs that Lead to a Better Tomorrow - comes to life through our people-first culture where teamwork drives performance, inclusion fuels innovation and growth is encouraged. This environment fosters collaboration and empowers team members from engineering and manufacturing to finance, supply chain, human resources, information technology and beyond.

By combining deep expertise with an entrepreneurial spirit, we help customers succeed in markets that demand performance, reliability, and sustainability.

As we look to the future, Parker is advancing initiatives in energy efficiency and sustainability while developing the next generation of talent and leaders to engineer a better tomorrow.

Pay, Benefits, Work Schedule


Competitive Compensation

• Pay Range: \$100300 to \$159400 annually
• Participation in Annual Incentive Program

Benefit & Retirement Plans

Parker offers competitive benefit programs, including:

• Comprehensive coverage for medical, prescription drugs, dental, vision, voluntary optional life, accident insurance, hospital indemnity insurance and critical illness insurance with competitive premium cost.
• 401(k) Plan with company matching contributions at 100% of the first 5% of pay.
• Company provided defined-contribution retirement plan with annual contribution equal to 3% of pay.
• Career development and tuition reimbursement.
• Other benefits including paid parental leave, short and long-term disability programs, adoption assistance, a Care.com membership and financial planning assistance are provided at no cost to you.
• Supplemental benefit programs including identity protection, legal protection, and pet wellness are available at competitive rates.
• Paid Time Off and Company-Paid Holidays.
  
  

Equal Employment Opportunity


Parker is an Equal Opportunity and Affirmative Action Employer. Parker is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job related reasons regardless of race, ethnicity, color, religion, sex, sexual orientation, age, national origin, disability, gender identity, genetic information, veteran status, or any other status protected by law. However, U.S. Citizenship, Permanent Residency or other appropriate status is required for certain positions, in accord with U.S. import & export regulations.

("Minority / Female / Disability / Veteran / VEVRAA Federal Contractor")

If you would like more information about Equal Employment Opportunity as an applicant under the law, please go to Employees & Job Applicants | U.S. Equal Employment Opportunity Commission

Drug Tests


Drug-Free Workplace
In accordance with Parker's policies and applicable state laws, Parker provides for a drug-free workplace. Therefore, all applicants seeking employment with Parker will be subject to drug testing as a condition of employment.