Security Guard/Night Concierges

Security Guard / Night Concierge Sonata East at Viera, Melbourne, FL Employment: Full-Time | Pay Frequency: Hourly | Pay Minimum: $16 Responsibilities Provides a positive first impression to all who enter the Community. Answers and screens all incoming telephone calls in a courteous and professional manner, routing calls and taking messages as appropriate. Greets all visitors in a friendly, courteous, and professional manner. Requires visitors to “sign in” at the reception desk and manages entry/exit. Notifies Residents of visitors. Instructs Resident’s visitor according to Resident’s instructions. Assists managers with various clerical responsibilities. Pagers staff wearing beepers, as necessary. Hands out maintenance request forms and passes them onto the Environmental Services Director. Keeps front desk and lobby area neat and organized. Is familiar with and follows all emergency and safety equipment, including security cameras, phones, and life safety systems. Secures all areas of the building, checking for open doors and any unusual activity. Makes frequent scheduled rounds of the interior and exterior of the community during shift and addresses any issues presented. Responds to emergencies as directed and per policy. Completes assigned housekeeping and light maintenance tasks as assigned. Follows shift task assignments as provided. Understands all safety policies and procedures. Communicates effectively with the Business Office Manager and other staff. Immediately advises the Business Office Manager, Maintenance Director, and General Manager of any changes in the physical and/or mental health of a Resident, as well as any physical plant or other safety emergencies. Performs other duties as necessary. Qualifications High School Diploma required. High degree of interpersonal relations skills and ability to relate to a variety of people and personalities. Prior experience working with the public. Requires considerable initiative and judgment. Ability to work flexible hours and participate in holiday activities. Comfortable with a multi-line telephone system, answering, taking messages, and transferring calls. Strong organizational, oral, and written communication skills. Experience and ability to handle housekeeping and light maintenance tasks requested. Self‑motivated and able to work with minimal supervision. Ability to communicate effectively with all levels of management, employees, and outside contacts. Customer service orientation. Proven team player. Physically able to bend and reach. Physically able to sit for extended periods of time. Physically able to lift up to 40 pounds at times. Miscellaneous May have their picture taken and image used in social media or community advertising. May be video recorded from devices installed by families in residents’ apartments. Required to work weekends and holidays as assigned. May be required to work on shifts other than the one for which hired. May be required to work extended hours (up to 16 hours per day). May be exposed to infectious waste, diseases, conditions, etc., including HIV, AIDS, and Hepatitis B & C viruses. Could be subject to hostile and emotionally upset Residents due to mental status. Background, criminal, and drug tests as required by HR policies and procedures. May be asked to submit to random drug testing during employment. #J-18808-Ljbffr