Telehealth Technician

Overview Fast Pace Health strives to provide a best in class patient experience in every interaction. We are seeking a highly-skilled, experienced Clinical Tech to join our growing team. Our ideal candidate will be deeply committed to nurturing our Fast Pace mission of teamwork, communication, empowerment and quality care in a friendly and encouraging environment. Fast Pace Health aims to push for a new vision of healthcare in rural communities that will consist of an array of different services. We are changing the delivery of healthcare in these rural areas by integrating excellent patient care, education, accessibility, and community service, in a way that puts the patient’s needs first and improves the health status of our communities. Responsibilities At Fast Pace Health, Telehealth Technician provide clinical and administrative support essential for effective patient care under the direct supervision of a Provider, Nurse Practitioner or Physician Assistant. They provide outstanding patient service, maintaining a compassionate and welcoming atmosphere and respond quickly and accurately to changes in condition or response to treatment. The Telehealth Technician position will provide effective customer service for all internal and external customers by using, excellent, in-depth knowledge as well as communicating effectively with team members. PRIMARY: Fulfill all duties associated with the Telehealth Technician position as outlined in the specific job description. Establish and maintain professional, supportive relationships with providers and patients through effective communication. Provide administrative and clinical support for telemedicine visits, ensuring compliance with company policies and procedures. Prepare patient charts by virtual patient communication, generally phone or video conferencing. Assist with patient follow ups including but not limited to: pharmacy requests, patient paperwork, scheduling, and clinical calls with patients or other facilities including physical Fast Pace clinics. Uphold the company’s Core Values of teamwork, communication, empowerment, quality care, and friendliness in all interactions. Ensure adherence to Federal and State regulations, including HIPAA, and maintain confidentiality of all patient data in telemedicine processes. Conduct a pre-consultation questioning session to assess patient eligibility for telehealth services based on company protocols and provider requirements. Assist providers with virtual consultations by coordinating technology, confirming patient identity, and ensuring smooth communication during the session. Document patient interactions, charting information accurately, and forwarding completed charts to the provider as appropriate. Support clinical follow-up tasks, including pharmacy requests, obtaining pre-authorizations, and coordinating specialist referrals when directed by the provider. Maintain a positive, professional work environment by ensuring smooth collaboration with remote colleagues and maintaining focus on patient care. Communicates regularly within team in all manners necessary to support excellent patient care. The ability to build and maintain confidence and credibility with all employees. The ability to maintain friendly, cordial relations with all clients and employees; maintain a positive work atmosphere by acting and communicating in a manner that results in a positive work relationship with customers, co-workers and managers. Ability to maintain the overall cleanliness of the office as needed to support the team and clinic environment, which may include, but not be limited to, taking out garbage, organization and cleanliness of desk, patient and office space and assistance with other team members to achieve a strong professional appearance for our employees, patients and visitors. The ability to perform the physical, use of senses, cognitive, and environmental functions of the position, as specified on the physical demands. Ability to be knowledgeable and comply with Company standards of operations. The ability to promote and maintain a respectful culture of employee, employer and business confidentiality. Perform other duties as assigned by management. SECONDARY: Assist with clerical functions such as verifying patient demographics, insurance, and financial information, ensuring accuracy and patient confidentiality. Manage the verification of insurance eligibility for telehealth visits and relay relevant billing and collection policies. Collaborate with the team to answer calls, take messages, and ensure clear communication with both patients and providers. Facilitate follow-up communication with patients, ensuring they are informed of next steps, appointments, and documentation as required. #J-18808-Ljbffr